Charles Page Email & Phone Number

Pittsburgh, Pennsylvania, United States

Directed completion of diverse technology projects and programs, with focus on achieving over $14M in annual ROI and maintaining alignment with enterprise-wide strategic objectives. Managed multifunctional team of 4 Technical Product Owners, Project Managers, and 3 software development teams. Managed cross-functional stakeholder and customers relationships to achieve consensus on project vision, direction, and success metrics, while also overseeing change controls and risk mitigation. Administered $6M annual department budget and consistently met service-level objectives, carefully monitoring operational performance metrics.● Delivered 15+ technology strategy projects, 20+ small to medium-sized projects, and 2 large multi-year enterprise-wide programs, meeting and exceeding stakeholder expectations.● Implemented vendor lifecycle management processes that led to annual saving of $50K-$75K in vendor support agreements.● Achieved 46% reduction in Data Design service costs and 75% decrease in lead-time by optimizing process automation and leveraging offshore team resources.● Elevated organizational unit to top quartile ranking in Gallup’s enterprise-wide employee engagement survey and facilitated 6 promotions and 5 lateral career moves within team.

Initiated and led Highmark Health's inaugural enterprise-wide cloud computing project, overseeing contractor design and evaluation phases specifically for Google Cloud Platform implementation. Formulated and refreshed unit-wide technology strategies for Highmark Health IT, collaborating with VPs and SVPs to define strategic vision and direction. Crafted technology objectives for business units and liaised with platform tech leadership to monitor and communicate strategic progress to senior executives.● Completed over 15 research spikes and successfully developed 3 MVPs, streamlining support for business units and enhancing operational efficiency.● Spearheaded enterprise's first cloud computing project in collaboration with CTO, laying groundwork for large-scale adoption of cloud technology.● Presented refreshed unit-wide technology strategy to senior leadership, garnering unanimous approval and setting stage for strategic initiatives across Highmark Health IT.

Greater Pittsburgh Area

Managed operational and system consolidation of functions, during larger healthcare company merger, formulated strategic execution plan to streamline operations. Established PMO Office within Medicare Services division, focusing on data analysis to uncover potential cost savings, and supervised project initiation processes. Spearheaded business migration planning for client business, overseeing data conversion activities across multiple teams. Directed implementation of new vendor management system for Medicare platform, supervising project management, business analysis, and testing activities.● Reduced operational overhead by over 30% through successful consolidation of products in Pharmacy Benefits Managers merger. ● Managed relationships and sold services to client executives, responded to RFPs, and supported business development, and managed completion of client deliverables.● Qualified over $50M in potential cost savings through data analysis, setting foundation for targeted cost-saving projects in Medicare Clinical Services organization.● Facilitated smooth transition out of unhealthy business relationship for Health Plan by leading comprehensive business migration planning in Medicaid business.● Boosted clinical staff productivity by over 20% through successful implementation of new vendor utilization management system for Medicare Advantage platform.

Greater Pittsburgh Area