Charles Mountain Email & Phone Number

Buffalo, Ny, Us

Buffalo, New York, United States

- Account Mapping with our existing base to get SUSE reps tied into end user accounts that Climb does business with- Staying close to quotes and orders, making sure everyone has what they need to get the orders closed- Working with partners to explain vendor offerings and help them get connected to demo resources- Helping with marketing events and industry events, following up on attendance and getting conversations and deals- Growing marketshare with the vendor, helping to consolidate as much business through Climb as possible- Attending events and helping with technical questions and product information whenever possible

Elma, Ny

- Own the development and implementation of sales strategies to recruit new MSP/MSSP’s,incorporating an approach that expands vendor mix- Maintain high-level expertise across Cloud Service Vendors offered by Interwork with astrong focus on security and storage/disaster recovery- Engage in constant collaboration with our Cloud Services Vendors, building strongrelationships with their MSP sales team and launching joint go-to-market initiatives- Partner with our Marketing team to develop and execute both Reseller & MSP leadgeneration marketing campaigns- Act as an expert adviser with Senior Management and submit recommendations for newproducts & services to anticipate and potentially lead the market- Revamp process to create a more efficient landscape to bring on more MSP vendors- Position myself as the go-to contact for all MSP needs, creating a trusted adviser for the customers- Create paths for each MSP to take that allow them to expand offerings and thus value to their prospective clients- Maintain a 1 hour SLA to our partners, ensuring they get a fast response and communicated to regularly- Work across multiple vendors to bring full solution campaigns that bring a suite of possible service options to our customersDay-to-day activities include the following:• New Partner prospecting & recruitment• Existing MSP/MSSP partner management• Prepare and conduct effective product demonstrations and other types of technicalpresentations – both remotely and in person.• Manage quote to order process• Provide best practice recommendations to prospective customers and channelpartners, answer any sales/high-level technical questions they may have• Conduct MSP/MSSP Vendor training– both remotely and in person.• Proactively reach out to partners when they achieve new pricing tiers so they are always receiving the best price• Proactively reach out to declining customers and offer training or whatever else is needed to help keep the business

Williamsville, Ny

Part of the IBM Software team at Ingram delivering pre-sales technical consulting to our internal and external teams. - Delivered technical training to numerous partners on products in Storage, Security, and Analytics- Maintained certifications records and had growth conversations around what areas they want to become certified in and what adjacent technologies could complement their offerings. - Grew our sales impact by 42% over the 2 years I was in the role- Refined and updated the methods by which we as a team track our overall impact to the business- Lead a internal team that delivered feedback and best practices in an anonymous fashion to allow for more open routes of communication with management- Developed personalized training materials and guides for multiple IBM certifications, taking the average time needed to prepare for an exam from several weeks to 1 - 2 weeks. - Worked with the internal Ingram IBM team on a LEAN initiative to completely change the quote to order process to support substantial business growth- Mentored numerous members of our TAM organization- Was part of a team that trained new hire prospects from other departments within Ingram- Part of the interview team for candidates looking to apply for the role- Attended numerous onsite training offered by the vendor, interacted with partners at these events to better understand what they need- Traveled to numerous places and delivered training to our partners and internal teams- Supported our Market Development Team, Licensing Team, and Vendor Business Managers on various marking initiatives as well as overall strategy conversations- Regularly attended industry and vendor training to stay on top of new trends and technologies as they became relevant- Built custom dashboards and reporting for our Market Development Teams, ensuring they were using the CRM tool more effectively and allowing them unprecedented insight into their pipelines that updated live.

Buffalo, New York

I support the ShoreTel licensing desk as part of the vendor licensing department.

Buffalo, New York

Responsable for presales support for numerous vendors including Dell, Lenovo, and IBM

Worked with customers to troubleshoot, break-fix, and sell them new hardware

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.3/4.0 Gpa

Moved through an accelerated program to finish the last 2 years of my degree in one calender year. It was a great deal of work and tough.

Associate'S Degree, Computer Science