Charlie Murgiano Email and Phone Number

I approve all major strategic, technology, and personnel decisions. I manage presales consulting, post sales software implementation, continuing maintenance sales, product positioning, and marketing. I am responsible for direct sales to select accounts. My achievements include:• growing sales by working with sales staff to develop and refine our sales approach. I direct the presales consulting effort on major accounts. I regularly interact with C-level prospect executives. • managing all aspects of direct sales to select new accounts. I generate leads, uncover needs, develop value propositions, close sales, and negotiate terms and pricing.• managing over 90 successful client implementation projects that increased on-time delivery 20%, reduced lead-times 80%, cut inventory 75%, and provided annual returns of over 1000%. I developed our software implementation methodology and associated materials. • establishing, staffing, and managing a customer support department that resolves 95% of all customer support issues within 24 hours and achieves a 90% customer maintenance contract renewal rates.• creating product enhancement specifications based on target market needs, competitive research, customer and prospect requests, and sales win/loss analysis. I interface with our development group from conceptualization through completion of beta test.• conceiving and executing the company’s public relations program. I wrote five articles published in major trade journals. I presented at four major international conferences. I was named one of “50 distinguished professionals" chosen to contribute to APICS “Production and Inventory Control Handbook”.• Formulating our internet marketing approach focused on lead generation. I redesigned, created content for, and built a website for search engine optimization. I achieved major search engine first page rankings on over ten keywords. I increased leads generated by 40%.