Charles Niedbala Email & Phone Number

Retired from the Marine Corps as an Avionics Supervisor after 20 years. Experience in management, electronics instruction, troubleshooting and repair. 10 years experience as service manager, security manager, IT support, and retails sales. Proficient in Windows XP, 7, 10, 11 and Linux, Microsoft Office, Outlook, Photoshop, Point of Sale system and proprietary databases.

Listed skills include Military, Usmc, Military Experience, Military Aviation, and 34 others.

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  It Support Technician Ii | Public Safety

  City Of Pensacola Government

  Nov 2022 - Present

  Provides Help Desk support to Pensacola Police Department taking requests over the phone or online.Utilizes the Help Desk tracking software tool to log the status of all calls.Consults with users and conducts information assessments to determine user needs.Provides one-on-one end-user problem resolution over the phone for city issued Personal Computer (PC) software and hardware.Coordinates and ensures the standard implementation of policies, procedures and systems operations with local computer support personnel.Writes and/or maintains up-to-date documentation for basic hardware and software installation and support procedures.Assesses the effectiveness of hardware, software, and communications performance.Ensures equipment is meeting user needs.Analyzes and resolves hardware, software, and communications problems using diagnostic software and/or technical troubleshooting processes.Monitors the hardware to ensure it is properly maintained.Conducts on-going system audits to evaluate the utility and efficiency of the system's hardware, software, and communications components and the effectiveness of user training programs in meeting management information needs.Installation and configuring of PC’s throughout City departments.Provide Audio Visual support.Trains users in various computer programs and software.Performs related work as required.