Teach introductory American Government course.

Policy Analyst; Management and Policy Consultant; author; creative thinker; tech writer; motivator; speaker.

Contract IT support to Flagstar Inc,. a restaurant holding company. Performed trouble-shooting and resolved inconsistencies in remote polling operations; performed daily database backup.

Contract tech writing support to Lockheed-Martin Air Logistics Corporation during migration from legacy software systems to SAP enterprise software. Wrote, proofread and edited reports and project database documentation; maintained project library.Contract tech writing support to KeyMark Inc., a value-added software company specializing in high-speed data entry products. Authored user manuals for several clients.

Supported call center software and reporting procedures; level II support analyst supporting grocery point of sale software; provided network installation and configuration support and PC hardware modification. Configured hardware and software for POS systems, tested the system, handled returns and repairs, and packed equipment for shipping.

Led a team installing network equipment for the Pennsylvania Child Support Enforcement System; installed cabling and equipment in 37 counties, with no customer complaints. This was the only element of the program to be completed on time.Led a team installing computer-based training carrels and network cabling in an Air Force School. Assumed administrative leadership of on-site field office, and established coherent accountability and procedures for tracking shipments and installation activity.

Provided expert and consultant services to government and private organizations, ensuring their compliance with the Americans With Disabilities Act (ADA).

Established and managed off-site and on-site offices in support of development of automated message processing system for the US Air Force-Europe. Led a team developing a training program for the program. Coordinated training efforts with the Army portion of the Joint Tactical Fusion Program. Instrumental in forming a partnership with a large contractor which resulted in a 5-year support contract for Air Training Command.

Supported marketing efforts by contributing to proposals. Assisted software and hardware developers in human interface design for several classified projects. Wrote user manual for the CHIEF, an independent Research and Development effort. Designed and conducted system tests. Participated in demonstrating the system to Army and Marine Corps units. Taught Army personnel to operate CHIEF for test program. Set up and maintained CHIEF project library.