Charles O'Brien Email & Phone Number

Austin, Tx, Us

► Various post-acquisition tasks including merging IT programs and teams of three companies into one► Providing leadership and direction to the GRC, System Administration and Platform Infrastructure teams

► Combined teams and responsibilities to form the GRC team which is responsible for performing security, compliance, IT and consulting services both internally and customer-facing► Responsible for IT infrastructure (AWS, offices, servers, workstations), custom SaaS web applications, DevOps Puppet infrastructure, IAM infrastructure, etc.► Created and maintained effective documented programs to manage compliance, vulnerabilities, patching, hardening, disaster recovery, inventory, etc.► Created and maintained many IT policies for information security, change management, IT asset management, acceptable use, BYOD, vendor risk management, code access, etc.► Lead teams to perform penetration tests against infrastructure and web applications exploiting vulnerabilities and producing reports of findings► Planned and led agile sprints to ensure that yearly risk assessment goals are met, new consulting projects are performed, existing responsibilities are met while ensuring employees remain unblocked and can perform their duties by ensuring service availability and effective change management

► Providing leadership and mentoring for multiple operational teams including Engineering, Managed Security & Payments and Support ensuring tasks and projects are executed promptly and requirements are met► Created an ongoing PCI DSS compliance program to facilitate IT security audit requirements for Reliant as a Level 1 PCI DSS service provider► Multi-tasking responsibilities to ensure internal security is well managed, customer provided controls function optimally, implementation projects are carried out with quality and escalations are addressed► Continuing all prior duties at Reliant, being hands-on, being the first person to implement new and complicated technologies, participating in agile sprints, writing code, re-mediating security issues and solving the most difficult issues that transpire

► Planted the first company branch office providing 32+ jobs and effectively moving most IT operations in more than 4 departments while maintaining all duties as a DevOps engineer► Act as a critical advisor in complex projects and issues, being an essential technical authority► Implemented qualified integrations of payment applications using DevOps in customer environments as a PCI QIR

► Managing ‘Converged IT Infrastructure’ using DevOps tools for 40+ companies providing business requirements, PCI security controls, advanced networking and change management► Leading (strategic and operational) customer and internal projects. Managing expectations in terms of scope, budget and schedule► Technically coordinating the design and implementation of new customer projects while maintaining relations with existing customers by implementing additional features and facilitating environment changes

IT consulting for small businesses

Secure remote backup service

► Designed and implemented sophisticated network architecture for eight physical locations to maximize the effectiveness of business applications providing central authentication, group policy, email, disaster recovery, configuration management and software updates► Constructed a robust datacenter and implemented enterprise virtualization, providing redundancy, scalability, efficiency, business continuity and organization for technical business systems► Upgraded legacy company workflows to use Electronic Data Interchange (EDI), decreasing labor costs, increasing staff efficiency, increasing accuracy and optimizing reporting► Developed custom software and databases, including a private Content Management System (CMS), increasing the effectiveness of company communication and knowledge sharing► Designed and developed software to automate financial reporting, empowering the organization with new information, saving money in labor costs and reducing errors► Implemented a company security policy, resulting in the significant reduction of security issues► Effectively supported 25+ servers, 100+ workstations, and 200+ employees, resulting in high system availability, securely patched systems and positive feedback► Collaborated with internal stakeholders and external business partners on numerous technical projects to facilitate the evaluation of business requirements and to support the strategic development of technical solutions

► Evaluated, engineered, and supported hundreds of small businesses with a wide variety of needs, contributing to their success ► Designed and maintained custom websites and graphics, resulting in positive outcomes and increased referrals► Installed many instances of Microsoft Server 2003, providing a strong foundation for small businesses

Washington, Dc, Us

► Attained the rank of Petty Officer 3rd Class, a process which inspired integrity and respect for leadership► Performed technical start-ups and shut-downs of the nuclear reactors on the USS Ronald Reagan aircraft carrier► Ensured proper chemistry of the Nuclear systems and managed radiation and contamination

Master Of Science, Information Technology With A Specialization In Information Assurance & Security

Bachelor Of Science, Nuclear Engineering Technology

Education record