Charles Michael Osowski Email & Phone Number

Fuengirola, Al, Es

Fuengirola, Andalucía, España

Ireland

- Support the sales manager and other team members to achieve sales targets- Deliver sales through better customer service- Ensure that customers have the best experience in acquiring the English course- Demonstration in a detailed and thorough way, to the customer, all about the exchange packages- Attend in an exceptional and individual way, all students of the school- Produce content on social networks in order to raise leads- Manage leads through CRM- Contribute to the innovation and improvement of school processes

Quitandinha, Paraná, Brasil

Complete structuring and development of the physical business and e-commerce, listing all the necessary processes and management controls, mainly control and forecast of short-term and long-term revenue and expense budgets.Elaboration of a strategy for the correct application of marketing and search and relationships with customers, investigating the main questions of customers and responding in a timely manner, as well as managing complaints and distribution, processing and product returns, feedback, support and customer success .Identifying key aspects of potential opportunities, nurturing opportunities, engaging partners to maintain professional business contact.Team development and training, as well as the management of outsourced partners.Achieve monthly revenue growth by 20% each month.

Quitandinha, Paraná, Brasil

Ensure compliance with company obligations, recognizing and recommending areas that need improvement.Responsible for generating ideas and solutions to improve customer satisfaction, as well as helping team members to leverage and develop their capabilities, contributing to projects from various departments while holding periodic meetings for brainstorming and decision making.Working directly with the company's management, I was able to develop attention to detail and the ability to work under press.

Quitandinha, Paraná, Brasil

Responsible for good relationships with customers, acting directly from the Financial Administrative department, reviewing and learning from previous decisions. Also responsible for managing policies for implementing new IT and information security solutions.

Quitandinha, Paraná, Brasil

Assist the supervisor/manager in managing daily activities to solve customer problems, scheduling and coordinating team activities, by email and telephone. Manage administrative activities, handling customer requests and complaints.

Quitandinha, Paraná, Brasil

Customer service in person or by calls, emails or messages, solving requests and/or forwarding them to those responsible. Assistance in administrative activities in the areas of Purchasing, Accounting and Human Resources, using SAP, ERP and Microsofit Oficce tools.

Curitiba, Paraná, Brasil

Deep immersion in studies and mentoring, supervised by psychologists and master coaches, on people development and business culture, leadership, emotional intelligence, behavioral mapping through Innermetrix Assessments (best tool worldwide), also carrying out coaching sessions in order to develops the coachee's self-knowledge and specific skills, boosting individual success, providing individual and group feedback.

English Course Program

Program of studies in English with classes every day. Monday to Friday

Pcc® - Professional Coach Certification, Desenvolvimento De Pessoas

Business English

Bacharelado, Accounting

Especialização, Contabilidade Pública E Lei De Responsabilidade Fiscal

Superior, Gestão Pública

Bacharelado, Computer Technology/Computer Systems Technology