Charles Clark Email & Phone Number

Alexandria, Va, Us

Arlington, Va, Us

Mclean, Va, Us

Developed scalable business applications for B2B sales, enhancing Commercial and Small Business Card origination processes. Defined target architecture for Salesforce and Cloud infrastructure, aligning tech capabilities with strategic business objectives.- Enhanced the delivery of high-quality digital services to end users by prioritizing and sequencing key product capabilities, managing Agile Sprint teams in the execution of a clear MVP roadmap.- Optimized CRM operations and support for sales processes by effectively managing Salesforce System Administrators.- Established and maintained a tech backlog for small business card sales by conducting thorough options analysis and defining system requirements, leading to the delivery of enhanced digital capabilities to end users.- Successfully managed software engineering teams to develop innovative features and expand platform capabilities.- Fostered professional growth by coaching and mentoring a dynamic team of Dev Ops, Data, and Salesforce Engineers, promoting a culture of innovation and continuous improvement.

Mclean, Va, Us

Led Salesforce platform administration and architecture, developing business apps for B2B sales and Small Business Card services. Implemented integrative solutions and governance controls for improved system integrity and operational efficiency.- Successfully managed software engineering teams to develop innovative features and expand platform capabilities.- Spearheaded adoption of an automated SDLC process, streamlining software releases and improving deployment efficiency.- Optimized data flow and accessibility by integrating Salesforce instances with internal and external systems.- Automated the refresh and publication of Salesforce data through AWS, improving data reliability and system performance.- Implemented governance controls in Salesforce platform, collaborating with Compliance department to boost data security and ensure regulatory compliance.

Mclean, Va, Us

Drove the prototyping and implementation of new business capabilities within the Small Business Card sector, leveraging integrated technology solutions. Pioneered the use of Web, Telephony, Big Data, and Cloud technologies to advance the business's strategic objectives and facilitate agile development.- Enhanced service offerings by delivering high-quality business applications to support B2B sales.- Cultivated an environment where vertical epics and features were refined, allowing seamless integration into the SDLC and boosting development team efficiency.- Partnered with enterprise architecture to establish solution targets, reducing technical debt and fortifying the foundation for continuous innovation.- Spearheaded the evaluation and integration of new technologies, demonstrating potential value through successful proof-of-concept initiatives.- Directed roadmap planning with senior leadership, aligning investment with strategic business capabilities and accelerating the delivery of user-centric software solutions.

Mclean, Va, Us

Led cross-departmental collaboration to launch new IT capabilities, with a focus on Acquisitions and Customer Management. Championed the assessment and integration of innovative technologies within the US Card Program, ensuring alignment with strategic business objectives. - Developed technology solutions from initial requirements, playing a pivotal role in the company’s long-term roadmap planning.- Partnered with enterprise architecture to define and achieve future-state technology goals, aligning with business vision.- Led the documentation of requirements for new business capabilities, ensuring clarity and direction for development teams, streamlining project lifecycles.

Mclean, Va, Us

Guided the execution of IT and operational strategies within the US Card division, enhancing customer management and optimizing product configuration. Drove major initiatives to integrate technology solutions.- Led cross-functional teams in deploying technology solutions, resolving key business challenges and enabling improved customer management practices.- Launched new acquisition and customer management features, instrumental in the strategic expansion of the company’s customer base and service capabilities.- Spearheaded software platform transitions, collaborating with operational and technical departments to streamline capabilities onto advanced billing platforms.- Managed critical regulatory projects, ensuring full compliance with Federal Reserve standards and facilitating successful annual exams for the Customer Management Center.

Bachelor Of Arts - Ba, Political Science

Masters Certificate, School Of Business