Charlie Cunningham Email & Phone Number

New York, New York, United States

New York

EA Creative is a NYC-based firm specializing in new mobility ventures, transportation engineering, urban planning & design.+ Manage transportation related projects for the New Terminal One at JFK Airport+ Lead a multi-disciplinary team of planners, designers, engineers, and architects+ Supported the LaGuardia Airport Task Force on wayfinding, construction phasing, and traffic impacts+ Ensure client/customer experience KPIs are met or exceeded+ Project scope planning, research and analysis + Stakeholder engagement

San Francisco Bay Area

Rapha is a lifestyle brand founded in the U.K. in 2004, with offices in London, Europe, Asia, and the US. Rapha's mission is to make cycling the most popular sport in the world. With a parallel platform of connecting customers with the brand in person at physical clubhouses through sales and events and online through content and clothing, Rapha is pushing the boundaries of how alternative modes of transport like cycling can bring community and value to the urban rider.+ Brought in more than $2 million in both physical and web sales+ Organized over 30 unique community events & rides connecting hundreds of ambassadors, customers, & members+ Generated E-mail & social outreach through brand ambassadors and local partnerships with other design and lifestyle focused brands: Herman Miller, Outdoor Voices, Soul Cycle, Strava, & House Industries+ Hired and trained over 50 team members, establishing a culture focused on sales, hospitality, and customer satisfaction + Established a coaching framework for team performance based on +/- customer feedback+ Led a successful experiential retail space acting as hub for the Northern California Market+ Opened 3 locations as part of expansion to Southern California & Midwestern markets

San Francisco Bay Area

+ Supported the vision, strategy, and development of a highly diverse 350+ member team+ Drove consumer & B2B sales, relationships, inventory management, and customer service+ Focused sales team towards opportunities within the local startup market customer base, growing B2B sales each quarter by 5-10%+ Planned the deployment of hero product launches including iPhones, iPads, and Macs+ Mentored and developed a cross functional team of 25, promoting 3 individuals to internal positions

San Francisco Bay Area

+ Participated in a rigorous executive leadership training program as associate & leader in an  store+ Monitored employee engagement and morale trends through partnership with other managers+ Coached team members based on Lominger Competency development framework+ Measured, tracked, and reported daily/weekly/monthly progress on store goals through a variety of metrics including: sales, customer feedback (Net Promoter), and technical support

San Francisco Bay Area

+ Facilitated week long group training curricula for new hires on and offsite+ Presented new internal initiatives in collaboration with HR, leadership, and hero product launches+ Mac OS X and iOS technical support, software and productivity training

San Francisco Bay Area

+ Sales specialist quickly recognized for mentoring & leadership capabilities+ Received consistent high scoring customer survey feedback via Net Promoter system+ Acted as liaison with flagship and market leadership around the Personal Setup initiative, sharing feedback, best practices, and growing customer satisfaction and survey participation by over 50%

San Francisco Bay Area

+ Analyzed data on social media trends & applied new strategies to Facebook & Twitter+ Grew SFgate / Chronicle's Facebook following from 4,000 to 7,000 users+ Maintained timely deliverables under multi-department publishing deadlines+ Published an average of 5-7 posts per week on local content blogs and FB/Twitter feeds+ Writing, editing, HTML

+ Coordinated a month long redesign of the Pacific Currents quarterly industry newsletter + Trained new staff on how to use template and build content around internal initiatives+ Created new content focusing on energy efficiency initiatives in HUD's West Coast network+ Edited 3-5 staff submitted articles with images per issue

Greater Los Angeles Area

+ Moderated social networking website for chronically ill teenagers+ Edited, designed, & integrated creative content for use within the community+ Coordinated Community Leader Program+ Authored internal program manuals+ Trained & hired new moderators.

+ Conducted presentations to K-8 grade students, faculty & family members+ Reported on feedback & training effectiveness+ Trained new speakers

Master'S Degree

Bachelors

Education record