Skills: •IT Operations Management•Strong in ITIL processes – Incident, Request and Change management & related reviews.•Process Governance& Compliance management for Operations teams.•Good experience with stakeholder, outsourced partners and vendor management.•Exposure to Business Continuity and Disaster Recovery Planning and Execution.•Conversant development experience on data analytics tools - Tableau & SAP Business objects.•Implemented Six Sigma initiatives on business process cycle time reductions and cost savings.•Certified PMP, ITIL, Lean Six Sigma Green Belt, CISSP•Domain expertise in Payment industry and Dispute processing.•Excellent documentation skills. Created Technical Recovery Procedure, Process Specifications, SDLC documents and Induction Process documents for multiple projects.•Handled a team of 50 technical resources.•Managed Support& Transition projectsCertifications:PMP, ITIL, 6 Sigma Green Belt, CISSPEarning my Bachelor's Degree in Computer Science & Engineering from Madras University, I spent my initial year on trainings at India's prestigious organizations like "Indian Space Research Organisation" and "Hindustan Aeronautics Limited".Joined "Centre for Development of Advanced Computing" as a Project Engineer for couple of Govt. of India IT projects at Bhilai Steel Plant.Spent a few years at Cordiant Technologies where I worked as a Java/J2EE developer for Paisley corporation on Sarbanes-Oxley Compliance and Operational Risk Management products.Got connected to Visa in 2006 through IBM India, where I started as a Sr. application developer. Left IBM in 2009 to join Visa- Distributed Systems Operations team; traversed thru a few different titles; now at a Director role in Operations team.