Charles Perez Email & Phone Number

Dynamic Information Systems Professional with a consistent record of significant contributions to productivity and profit levels in every position held. Throughout career has demonstrated a record of exceeding standards and expectations while maintaining solid theoretical training in LAN/WAN network administration. Over 15 years experience in PC troubleshooting, project management, IT training, business analyst, business administration and international business relations. Sharp, analytic thinker with solid problem solving and presentation skills.Specialties: • MBA - Management Information Systems/Finance• BS - Marketing/Advertising• Information Technology/Business Administration• Local Area Network (LAN) / Wide Area Network (WAN)• Technical, Help Desk & Desktop Support & Management• Technical Escalation Support• Incident Response Escalation & Support• Videoconference implementation and support• Employee Performance Management• Enterprise Information Technology Procurement• Project Management• Business process and workflow consultant• BMC Remedy Incident & Asset• Microsoft Office 365 Outlook Email System Administration for 8,400 end users• Zendesk Implementation• Zendesk System Administration• Sales Force Automation (SFA)• Customer Relationship Management (CRM)• Salesforce Power User• SaaS• Leader and Motivator• Security Clearance• ITIL Foundation Certified

Listed skills include Saas, Salesforce.Com, Change Management, Incident Management, and 46 others.