Charles Raja Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Toronto

Toronto, Canada Area

• Effectively communicate support and guidance to branches, business partners and detection agents.• Responsible for analyzing data and creating reports for all levels in the organization. • Analyze banking patterns and behaviours to detect client intentional fraud using SAS.• Responsible for Detecting Client Initiated Fraud through various channels of ATM, in-Branch, Online and Telephone banking • Effectively work with business managers to implement process improvement on automating the releasing and lodging holds on accounts to reduce manual processes for the team. • Knowledgeable of and comply with Bank and industry codes of conduct, laws and regulatory requirements.• Ensure investigations are concise in their results and have sufficient supporting documentation to end banking relationship with customers with intentions of defrauding the bank. • Act as a resource and for product knowledge, policies and procedures within the Financial Crimes and Fraud Management Group and provide support and guidance to various levels of Branch staff (Within and outside of TD Bank).

Toronto, Canada Area

• Gathered various data in order to analyze debit/credit load transaction.• Responsible to analyze data and create reports for appropriate departments and business partners. • Significantly reduced the number of chargebacks by monitoring, collecting data and identifying fraud patterns allowing to create new rules.• Documented various procedures on how to complete certain operational tasks.• Responsible to make discretionary decisions within short periods of time while balancing both business and customer interest.• Created process documents for our internal manual to ensure that team members have a reference document.• Presented recommendations and solutions to management with various methods on how to minimize fraud and minimize monetary loss to the business.• Provided support to Customer Service Agents to efficiently assist users.

Markham Ontario

•Provides support in responding to business enquiries for support/guidance related to fraud (Impersonation, skimming, card not present, Demarketing, UTRs/STRs, Sanctions)•Utilizes investigative and risk assessment skills to analyze unique fraud situations with the overall goal of mitigating financial loss •Collects, checks, inputs and extracts data and reporting of call center volumes to Senior Management •Organizes and maintains policy and procedural manuals•Actions legal requests and law enforcement requests •Ensures compliance and regulatory requirements are met •Responsible for handling escalated customer concerns and ensuring customer satisfaction•Provide support to agents by providing real time training and support•TD Delite Winner awarded to top 2% of employees for making significant contributions to strategic impact and project initiatives; Jan 2015

• Effectively communicated course material to 60 first year undergrad students to assist them grasp complex Introduction to Law and Legal Studies course material.• Individually prepared lessons including lessons on training on how to use legal applications such QuickLaw and Westlaw to effectively search for legal cases/documents.• Graded assignments, essays and exams in an extremely strict timely manner.• Proctored exams and prepared course material for professor.• Met tight deadlines and worked under pressure to submit exams and projects back to faculty’s deadlines.

Bachelor Of Arts (B.A.), Law

Persons and Property Criminal Law Business Enterprise Frameworks Accountability of Management Legal Issues in eCommerce Risk and the Legal.

Bachelor Of Arts (B.A.), Philosophy

Philosophy of Mind Ethics and the Law Probability & Inductive Logic Ideas and Ideologies International Law Later Analytic Philosophy

Graduate, Marketing Research And Analytics

Marketing Project Management Marketing Analysis and Planning Computer Applications for Marketing Analytics Statistics for Marketing.