Manager, It Infrastructure Excellence
Current
2023 - Present
~3 yrs 6 mos
AeroLeads people directory · profile
Chad Ralston Email & Phone Number
Manager, IT Infrastructure Excellence
at
Blue Cross Blue Shield of Arizona
1 work email found
@bestwestern.com
1 phone found area 602
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Manager, IT Infrastructure Excellence
Location
Tempe, Arizona, United States
Who is Chad Ralston? Overview
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Quick answer
Chad Ralston is listed as Manager, IT Infrastructure Excellence at Blue Cross Blue Shield of Arizona, based in Tempe, Arizona, United States. AeroLeads shows a work email signal at bestwestern.com, phone signal with area code 602, and a matched LinkedIn profile for Chad Ralston.
Chad Ralston previously worked as Senior Manager, Technology Service and Support at Carvana and Director, Servicedesk at Best Western® Hotels & Resorts.
Company email context
Email format at Blue Cross Blue Shield of Arizona
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{first}.{last}@bestwestern.com
86% confidence
AeroLeads found 1 current-domain work email signal for Chad Ralston. Compare company email patterns before reaching out.
Profile bio
About Chad Ralston
Chad Ralston is a Manager, IT Infrastructure Excellence at Blue Cross Blue Shield of Arizona. He possess expertise in it management, windows server, service desk, active directory, project management and 19 more skills. Colleagues describe him as "Chad Ralston is a gifted individual with a keen eye for identifying process improvement and automation opportunities. His technical aptitude and attention to detail, combined with his metrics driven and collaborative approach to problem solving enables he and his teams to deliver solutions that provide real value to the business. I've had the pleasure of working with Chad to drive transformational initiatives at two separate organizations and wouldn't hesitate to hire him again, work with him as a peer or recommend him to any of my colleagues.", "Chad was able to develop some big changes in our service desk and endpoint that gave our customers the attention needed. He developed KPI’s and new processes to speed up service and provide quicker resolutions. He had proven results both in metrics and feedback from our customers. Chad also looks for opportunities to improve in every area. He is very strong in automation and can stand up to any challenge. I would like to work with Chad again.", and "Chad is a metrics driven leader who clearly understands developing successful business operations through a dedicated focus on customer service. Chad is approachable and willing to help out by providing guidance and support through 1:1s and real-time feedback. He pushes hard and does so in an appropriate manner to encourage team members to thoroughly think through processes to ensure success and alignment with business and project goals. While working with Chad, he drove me to be a better leader by helping me navigate the business' environment and pushing me to think fast on my feet. He encouraged me to make my own decisions where appropriate and stood by those decisions. This was empowering and provided me the freedom to support and lead my team as I deemed fit. Chad has a wealth of information technology knowledge that enables him to "talk the talk" with a wide range of people from those who are not comfortable with tech to engineer/architect level professionals. Overall, I find Chad to be an individual of valuable talent who can excel and step up to meet the challenge."
Listed skills include It Management, Windows Server, Service Desk, Active Directory, and 20 others.
Current workplace
Chad Ralston's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles · 4 years
Chad Ralston work experience
A career timeline built from the work history available for this profile.
Senior Manager, Technology Service And Support
Senior leader managing the end-user computing and support experience. Aligning industry-guiding ITIL processes, building fantastic support teams, and creating customer-focused solutions to help drive our team members forward.
Jan 2021 - Nov 2022
Director, Servicedesk
Lead multiple customer focused Service Desks. Developed both a culture of servant leadership and analytics-based decision making.
Dec 2019 - Dec 2020
Manager, It Service Management And Servicedesk
Led 3 distinct teams simultaneously. First, a hyper-focused 4-person team focused on developing and overseeing ITIL processes and ITSM-related tools.Second, the endpoint group dedicated to delivering desktop support to all U-haul corporate team membersThird, develop an industry-aligned, metrics-driven, and centralized service desk built to resolve 80% of all support calls.
Oct 2018 - Dec 2019
Associate Director, Support Center
Directed a 28-person support center team, tasked with 24x7 handling of incidents and requests. Team was the single point of intake for all IT-related requests or incidents. Also managed multimillion-dollar contract of outsourced support teams vital to the tier 1 and tier 2 support of 450+ enterprise applications with a yearly service availability exceeding 99.98%.
Jul 2014 - Oct 2018
Manager, Endpoint And Endpoint Engineering
Directed $2M budget process which included field desktop technicians providing 24 by 7 client support for hardware, software, application, vendor-contracted equipment, and project work activity as well as other contractual Service Level Agreement commitments.Built a team to plan, develop and implement a new enterprise ServiceDesk, systems management, and asset management platform with fully documented processes and procedures.
Dec 2010 - Jul 2014
Systems Engineer / Change Mgr
Systems management engineer responsible for endpoint platform architecture, systems management platform, imaging, applications packaging, and ITSM processes including incident and change management.
Apr 2008 - Nov 2010
Systems Management Engineer
Systems and ITSM based consultant for medium to large-scale customers. Focused consulting on systems management tools (SCCM and Altiris) and ITSM processes of incident management, problem management, asset management, and problem management.
Aug 2004 - Apr 2008
Jun 2002 - Aug 2004
Sergeant
Managed 25 junior Marines in service of 1st Intelligence Battalion. Support included field and garrison IT support within classified spaces on Windows and Linux/Unix based systems.
Jan 1996 - Jan 2002
FAQ
Frequently asked questions about Chad Ralston
Quick answers generated from the profile data available on this page.
What company does Chad Ralston work for?
Chad Ralston works for Blue Cross Blue Shield of Arizona.
What is Chad Ralston's role at Blue Cross Blue Shield of Arizona?
Chad Ralston is listed as Manager, IT Infrastructure Excellence at Blue Cross Blue Shield of Arizona.
What is Chad Ralston's email address?
AeroLeads has found 1 work email signal at @bestwestern.com for Chad Ralston at Blue Cross Blue Shield of Arizona.
What is Chad Ralston's phone number?
AeroLeads has found 1 phone signal(s) with area code 602 for Chad Ralston at Blue Cross Blue Shield of Arizona.
Where is Chad Ralston based?
Chad Ralston is based in Tempe, Arizona, United States while working with Blue Cross Blue Shield of Arizona.
What companies has Chad Ralston worked for?
Chad Ralston has worked for Blue Cross Blue Shield Of Arizona, Carvana, Best Western® Hotels & Resorts, U-Haul International, Inc, and Directv.
How can I contact Chad Ralston?
You can use AeroLeads to view verified contact signals for Chad Ralston at Blue Cross Blue Shield of Arizona, including work email, phone, and LinkedIn data when available.
What skills is Chad Ralston known for?
Chad Ralston is listed with skills including It Management, Windows Server, Service Desk, Active Directory, Project Management, Systems Engineering, Sccm, and Itil Certified.
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