Charles Rigdon Email and Phone Number

Provide leadership to the deployment and operation of multiple technology products and services to faculty, staff, students, and alumni. Responsible for leading and developing a team of professionals to ensure that talent and resources support the institution’s strategic plans and objectives. Responsible for managing service transition and service operation to provide end user support. Enable and support continuous process improvement and delivery of IT projects to improve end user experience, reduce cost, reduce waste, and advance IT strategic objectives. Product line management for PCs and unified communications and Tier 1/Tier 2 support for infrastructure and application services. Guide diverse mix of professional and student workforce to deliver a modern, secure, integrated IT ecosystem that advances Geneva’s institutional goals.

Support the University of Missouri students, faculty, and staff with their Academic Technology needs. Product manager, system administrator, integration specialist and product expert for Zoom (web conferencing), Panopto (lecture capture), iClicker (in-class student response system), Kaltura (video distribution and management), VoiceThread (multimedia discussions) and Canvas (learning management system). Stakeholder collaboration across the institution including IT staff, campus administrators, staff, and students regarding new and current educational technology decisions. Host faculty focus groups and conduct student surveys.Research and recommend new technologies that could improve teaching and learning. Current investigations include Zoom Rooms, touchscreen collaboration devices, wireless projection, smart boards, mobile devices, etc.Coordinate product life cycle and review process. Evaluate product roadmaps and feature changes and provide continuous feedback to vendors. Compare and contrast feature sets for competing products and evaluate based on a comprehensive understanding of our user needs. (e.g. Canvas, Desire2Learn vs. Blackboard Learn or Panopto vs. Kaltura)Serve on the Teaching and Learning committees which make strategic decisions regarding academic technologies, classroom technologies and renovation plans.Manage a team of graduate and undergraduate students who are responsible for providing tier one technical support to our faculty and staff. Attending the Administrative Leadership Development Program and completion of the Supervisor Development Series

Support the University of Missouri faculty, staff, and students with their Academic Technology needs. System administrator and integration specialist for Zoom (web conferencing), Panopto (lecture capture), iClickers (in-class student response system), Kaltura (video distribution and management), VoiceThread (multimedia discussions) and Canvas (learning management system). Liaison with stakeholders across the institution including Information Technology staff, campus administrators regarding new and current educational technology decisions. Research and recommend new technologies that could improve teaching and learning. Current investigations include touchscreen devices, wireless projection, smart boards, mobile devices, etc.Participate in the Learning Management System review process. Compare and contrast feature sets for Canvas, Desire2Learn vs. Blackboard Learn.Serve on the learning spaces committee which makes strategic decisions regarding classroom technology and renovation plans.Manage a team of graduate and undergraduate students who are responsible for providing tier one technical support to our faculty and staff.

Owner and operator of Computer Diagnostic and Repair (CDR)CDR offers services such as consultations, screen replacements, virus removals, network setup and much more. We offer pickup and drop off or in home service and specialize in fast turnaround with high customer satisfaction.

Serve as Department Technical Liaison, Responsible for advising and assisting users in a distributed computing environment, Maintain departmental website, Provide maintenance and security of specialized servers, Work closely with the IT Security Office

Support Law School Administration, Faculty, Staff, Librarians, and Students, Responsible for Acquisition, Installation and maintenance of Equipment, User Software/Hardware Support, Digital Video Editing, Classroom Technology support and individualized faculty training, Spearheaded Computerized Exams, Website Maintenance, helped support Technology Manager with Network & Server Management, Performed Data Backups.

Responsible for all of the technology needs for the business including server administration, website development, desktop maintenance, printer maintenance and user training.Processed health care and financial documents for dozens of large clients. Managed numerous large projects and communicated with clients.