NCO Financial is one of the industry’s leading companies delivering real world results around the world in the areas of collections, call center outsourcing and in providing clients with successful business process outsourcing (BPO) solutions. NCO was recently named to Fortune magazine’s prestigious “Global Outsourcing 100” list.● Handled human resources issues, payroll, performance reviews and daily consumer issues for onshore team● Participated in International CHL performance Deck calls● Interacted daily with our Marikina, Philippines CHL group● Conducted weekly FDCPA compliance call calibration and evaluation sessions with CHL reps● Worked closely with VP Voice of the Consumer OPS Control and VP of Process Improvement ● Participated in Mindleaders Management Program;

● Managed a team of up to 40 professional collectors● Produced daily production reports for collectors, bi-weekly projection and month end client reports● Mentored collectors through Associate Development Program (ADP)● Responsible for assisting collectors with negotiations, settlement approvals, and meeting client goals

American Communications Network is an international customer acquisition company involved in Internet, telecommunications, e-commerce and utilities; Built a network of over 500 Independent Representatives in 4 countries in only 3 years.● Designed and conducted weekly international training sessions● Led weekly informational conference calls regarding various opportunities and programs● Served as leadership trainer for both local and regional meetings● Helped build organizations and mentor new ACN representatives around the world

Carter Donlevy was a 132 year-old wholesale heating, air-conditioning and ventilation business; Oversaw company growth from sales of $150K to over $5 million, and from 1 to 5 locations with 49 employees ● Performed human resource functions including hiring, training and supervising staff ● Oversaw accounts payable/receivable department● Established and maintained ongoing relationships with customers and suppliers● Responsible for all financial aspects of the company including pricing, purchasing, and vendor negotiations● Coordinated marketing, special events, and company promotions