* Joined the Risk & Identity team!

* Managed a team of 8 software engineers supporting internal stakeholders in Operations, New Product Development, Customer Support and other special projects.* Coordinated cross functional initiatives across customer experience and internal teams* Worked with product to measure and align operational, feature, product, and technical excellence goals against organizational goals* Participated in a revamp of engineering levels and hiring/interview practices* Created onboarding plans that are in use for new engineering hires* Developed tooling to assess software engineer and team performance* Managed the internal forensics strategy for a data breach* Lead a migration from Heroku Common Runtime to Heroku Private Spaces (Enterprise)

* Lead the operations team of 8 engineers, working hand-in-hand with a Product Manager to develop the next generation of Home Chef's operations product* Built and designed a software/hardware stack to be used in a 32 degree environment to scale our logistics, resulting in an increased OTIF of 12%* Helped design a scalable custom WMS, reducing inventory loss by 25%* Rapidly built software solutions to handle natural disasters affecting our logistics network* Architected a major refactor of a legacy shipping label solution, scaling to 1m+ labels/week* Primary firefighter across the entire engineering team* Solved major scaling issues to get us to a capacity-planned 1m+ orders/week

* Worked with a founding team of engineers to scale our business from both a marketing and operational perspective* Championed infrastructure changes that reduced cost by $250k/yr and decreased application response time from 200ms to 100ms* Created a Customer Support <> Engineering program to support startup level growth while maintaining focus on our customers* Worked with management to establish a new team focused on operations, logistics, and supply chain procurement

Built a super cool Video Transcoding SaaS product, unfortunately, AWS launched Elastic Transcoder a month later!

* Took over the TechOps team for a short few months while the role was being backfilled* Led daily stand ups* Administered performance reviews* Delivered status updates to executives* Managed deadlines to make sure we were on track for Open Enrollment season

* Designed and built the prototype version of MeetALEX's HTML5 product, replacing the Flash product* Handed off HTML5 product to product org to productionalize and launch* Designed and built a mini AWS for linking proprietary flow tooling to the new runtime, integrating with services across the company

* Joined the TechOps team for the MeetALEX product* Built and maintained software for the build/release cycle* Made changes to core APIs to support new clients

Charles handles application programming, web development and design work. Charles has over nine years of experience in the web design industry, ranging from high paced studio development in Chicago, to modernising agencies in Devon. Charles' vision and positivity has a large impact on the direction of Baked Media, and propagates through the entire operation.

Bug fixes, PHP/MySQL developments, complex e-commerce websites. Large, scalable, object oriented code, shared databases, database architecture, project planning, technical support.

Training, quoting, and pitching for various clients Complex e-commerce development Integrating workflow with various 3rd party productsInternal tools (help desk, time sheets, production management system)

Developed a database schema in MySQL for a large digital portfolio school.

Improved internal tools (stats, monitoring), building powerful analytics dashboards for data interrogation and flexible chart/graph production. Developed Facebook application, (primary asset), as well as working with initial Facebook connect integration.

Built www.codeetech.com, using PHP, MySQLi, XML, JSON, XHTML, CSS .Marketed a site management system (admin panel/cms) throughout local businesses, alongside a graphic designer, pitching and selling websites.