Charles Martinez

Charles Martinez Email and Phone Number

Strategic Process Improvement Leader | Master Black Belt | Change Management Expert
Charles Martinez's Location
Colleyville, Texas, United States, United States
Charles Martinez's Contact Details
About Charles Martinez

Dedicated servant leader with experience managing teams and executing strategic projects focused on making the complex simple and delivering efficient and effective scalable solutions that streamline and increase the Client Value while enhancing their overall experience.I have led, managed, influenced and mentored multimillion-dollar projects and initiated company wide transformational improvement efforts using the best Business Process Improvement methodologies. I am a Lean expert, certified Six Sigma Master Black Belt, SCRUM Master, SCRUM Product Owner, Change Manager, OKR Master, Process Designer, Innovator, Strategist, Focused Manager and Creative Problem Solver, whose strongest transferable skills and dependable strengths include the ability to;• Effectively GROW the BUSINESS by fostering customer/client relationships • Proactively LEAD PEOPLE to PERFORM across multidiscipline boundaries• Enthusiastically DRIVE EXECUTION of teams to exceed organizational objectives• Skillfully SUSTAIN INTENSITY and OPTIMISM to execute and deliver breakthrough results

Charles Martinez's Current Company Details

Strategic Process Improvement Leader | Master Black Belt | Change Management Expert
Charles Martinez Work Experience Details
  • New American Funding
    Director Of Strategic Programs
    New American Funding Jun 2022 - Oct 2023
    Dallas-Fort Worth Metroplex
    Developed, implemented, monitored, and managed New American Funding’s Strategic planning process, Objectives, and Key Results (OKR). Working with Executive Leadership Team, researched, developed, communicated, and aligned strategy across the firm. Identified, and drove new company core values, performance reviews and manager-associate coaching process.
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  • J.P. Morgan
    Vp Performance Improvement
    J.P. Morgan Feb 2021 - Jun 2022
    Dallas-Fort Worth Metroplex
    Led enterprise-wide cross-functional projects for Commercial and Consumer Banking. Aligned people, process and technology to deliver cost savings surpassing $10M+ in annual savings.
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  • Td Ameritrade
    Sr. Manager Enterprise Continuous Improvement
    Td Ameritrade Feb 2011 - Feb 2021
    Southlake, Tx
    Managed the development and implementation of the next generation of the Better Way (Lean, Agile and Innovation) at TD Ameritrade. I play a major role in implementing TD Ameritrade’s OKR Strategic Process, aligning and focusing capabilities to achieve transformative change. Working with Business Executives I have led Value Stream, Kaizen events and Enterprise Cross Functional Problem Solving on complex issue, designing the future state and improving and optimizing: • Productivity, Quality, Capacity, Work per FTE, and Cost per Transaction• Client, Shareholder and Associate SatisfactionRecognized as consistent top performer, I have received multiple company awards and consistently exceed management’s expectations.
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  • Bok Financial
    Vp Sr. Process Engineer & Six Sigma Master Blackbelt
    Bok Financial Oct 2006 - Feb 2011
    Tulsa, Oklahoma Area
    Coordination and implementation of Continuous Improvement initiatives and served as the Lean, Reengineering and Six Sigma expert. Lead cross functional teams using Lean Six Sigma, Reengineering and Kaizen methodology to optimize and improve; • Cash Management, Treasury Services, Commercial Loans, Mortgage services, Sales, and Management of Customer AccountsCost savings exceed $2M+ per year. Awarded Company’s Difference Maker.
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  • Bank Of America
    Vp: Quality And Productivity Sr. Process Design Consultant
    Bank Of America Apr 2002 - Oct 2006
    Led national teams to achieve break-through results exceeding Hoshin goals and performance objectives that improved contact centers;• Strategic Alignment and Process Excellence • First Contact Resolution, Demand Reduction, Attrition, Quality and ProductivityLed Hoshin efforts for West Coast centers. Managed, trained and mentored associates through their Six Sigma journey delivering improvements in Client, Associate and Shareholder performance. Cost savings exceeded $15M+ per year. Awarded Company’s Spirit Medallion for Service (awarded to the top 1% of the associates in the company).
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  • Cinta Networks
    Production Manager
    Cinta Networks Oct 2000 - Feb 2002
    San Jose, Ca
    Managed test and assembly areas to exceed or meet delivery and budgetary goals.• Led manufacturing, design and test area.• Systems Engineer for all optical designs.• Authored Quality and Engineering / Manufacturing documentation for all systems.Achieved 100% customer on-time delivery.
  • Space Systems Loral
    Sr. Mfg.Quality Engineer
    Space Systems Loral Dec 1995 - Oct 2000
    Palo Alto, Ca
    Led cross functional teams to exceed or meet spacecraft delivery and budgetary goals. Managed Satellite Accelerated Testing Area (HALT/HASS) and was the Lead Manufacturing and Quality Engineer for Power, Digital and Ion Propulsion Systems. Drove initiatives that improved;• Productivity, Quality, Deliver, Client and Associate Satisfaction.Promoted from Assoc. to Sr. Engineer within 3 years. Cost savings exceed $2M+ per year.
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Charles Martinez Skills

Six Sigma Business Process Improvement Process Improvement Change Management Management Leadership Lean Manufacturing Strategy Continuous Improvement Risk Management Vendor Management Banking Black Belt Call Centers Business Analysis Operational Excellence Ms Project Business Strategy Project Management Cross Functional Team Leadership Manufacturing Process Engineering Kaizen Program Management Analysis Team Leadership Financial Services Forecasting Crm Customer Satisfaction Business Process Project Portfolio Management Quality Assurance Management Consulting Pmo Operations Management Team Building Strategic Planning Consulting Financial Analysis Change Managment Lean Six Sigma Innovation Blueworks Project Management Office Creative Problem Solving Finance Training Team Management

Charles Martinez Education Details

Frequently Asked Questions about Charles Martinez

What is Charles Martinez's role at the current company?

Charles Martinez's current role is Strategic Process Improvement Leader | Master Black Belt | Change Management Expert.

What is Charles Martinez's email address?

Charles Martinez's email address is ch****@****rgy.com

What schools did Charles Martinez attend?

Charles Martinez attended Texas A&m International University, Arizona State University.

What skills is Charles Martinez known for?

Charles Martinez has skills like Six Sigma, Business Process Improvement, Process Improvement, Change Management, Management, Leadership, Lean Manufacturing, Strategy, Continuous Improvement, Risk Management, Vendor Management, Banking.

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