Charles Robertson Email and Phone Number

At Udemy, I lead a global engineering team responsible for building cutting-edge learning technologies that enhance learner engagement and drive revenue growth. My work centers around scaling our hands-on learning tools, leveraging AI to improve content personalization, and aligning our technical strategy with business objectives to maximize impact.I spearheaded initiatives that drove a $10M increase in revenue for Udemy Business Pro by developing hands-on labs with integrated automated review systems. These tools allow learners to develop skills quickly without setup complexities, directly contributing to user satisfaction and business growth.Additionally, I led efforts in building an AI-powered Skills Mapping infrastructure, enabling personalized learning paths by leveraging GenAI to curate content dynamically. My focus has always been on fostering a culture of innovation within the team, emphasizing scalability, efficiency, and a deep commitment to the learner experience.Key highlights include:* Driving Udemy Business Pro revenue growth from $4M to $14M over two years.* Leading a distributed team across the United States, Ireland, and Türkiye, improving cross-cultural collaboration using tools like Slack, Confluence, and Miro.* Enhancing platform capabilities through the integration of AI to personalize content, improving learner engagement and satisfaction.

At Conga, I led strategic engineering initiatives that spanned product management, cloud migration, and operational efficiency improvements. My role involved managing a global team of 28 professionals across the US and India, driving product excellence through a combination of DevOps practices, modernization initiatives, and close cross-functional collaboration.I pioneered a company-wide observability initiative based on OpenTelemetry, which unified our product lines, reduced annual operational costs by $2M, and improved decision-making capabilities across the organization. This initiative played a crucial role in enhancing system reliability and optimizing product performance.In addition, I spearheaded the migration of the Conga Contracts platform from on-premise infrastructure to AWS, significantly improving the system's scalability, resilience, and overall performance. I was also instrumental in championing a CI/CD culture across the engineering department, modernizing our development processes, and accelerating product releases.Key highlights include:* Successfully migrating core product infrastructure to AWS, leading to enhanced scalability and a significant reduction in downtime.* Implementing a company-wide observability platform, cutting costs by $2M annually and improving operational transparency.* Driving UX modernization initiatives that accelerated release cycles and boosted customer satisfaction.

Led a remote cross-functional team in developing learning applications for global publishing and university clients. Oversaw the full project lifecycle for four key applications, from requirements gathering through to launch, ensuring timely and high-quality delivery.Implemented Agile methodologies, automated testing, Git source control, and CI pipelines to drive organizational efficiency and increase team velocity. Managed multiple high-impact projects that enhanced the learning experience for clients and improved operational workflows.

As an engineering management consultant, I led a transformation of Therigy’s software development practices, focusing on modernizing workflows to adopt DevOps principles. By refining processes and reshaping organizational structures, I improved team morale and accelerated product delivery, enabling faster responsiveness and increased development velocity.

Served as Technical Lead and Architect for the Rural Health Care program at USAC. Managed development resources, drove technical design, and introduced best practices such as Scrum and Test-Driven Development (TDD), improving overall efficiency.Architected and developed a dynamic forms engine using JSF, AngularJS, Couchbase, and OSGi, which streamlined internal processes. Worked closely with cross-program teams to ensure cohesive product integration and technical excellence.

Led the design and development of ActiveEdge agent solutions for multi-system management, serving as the primary customer contact. Designed and integrated critical subsystems, including an advanced security system using JAAS and Kerberos, and a distributed alert and charting system.Represented Cougaar Software during multiple customer demonstrations, which successfully led to new contracts. Additionally, developed a collaborative logistics application leveraging Java Swing and Web Portal components, driving enhanced system coordination and user engagement.

Developed advanced data collection and modeling tools for the Computational Intelligence Cell. Designed systems for relationship management, fuzzy inference, and Bayesian networks, and built a web-centric Delphi panel for expert knowledge capture. These projects supported effective decision-making through sophisticated analysis and knowledge management.