Charles Rossi Email and Phone Number

The essential function of the position within the organization is to provide advanced support to Service Desk requests, manage technology assets, administer the Service Desk software system, and ensure the Service Desk is providing excellent customer service. The position coordinates work and resources to meet service demands. The position is responsible for installation of computer hardware, software, and peripheral equipment; user account management; new computers and mobile devices; documenting problem and problem resolutions; providing professional and courteous customer service at all times; and performing related technical and clerical duties as required. Maintains the inventory of all equipment, recommends disposition of obsolete equipment, and performs physical inventories and audits as required. The position works independently, reporting major activities through periodic meetings. This position may be required to assist with emergency support functions in the event of a declared emergency and/or any other emergency duties as assigned.

Performs complex technical and administrative work in the management of the County’s data network, servers and computers. Responsible for coordinating and managing implementation projects and system upgrades, ensuring the effective operation and maintenance of the County’s computer systems and servers, troubleshooting daily technical issues, providing prompt and professional customer service, ensuring the integrity, viability and security of the County’s data, and performing related tasks as required.

Provides technical computer, network, peripheral, and end user support for Lake County or a specific assigned department. Responsible for installing and maintaining computer hardware, software and network system equipment; receiving, resolving and documenting requests for assistance with associated problems; providing professional and courteous customer service at all times, and performing related technical and clerical duties.

Maintained all aspects of network management to include ensuring that all network-client problems were resolved in an expeditious manner. As part of a core team of administrators, planned, coordinated, and implemented all network projects, upgrades, and migrations.• Managed the proper operation and patch management of approximately $550,000 worth of Windows client computers (1100+ PC’s/Laptops/Tablets) as well as physical and virtual servers using Microsoft Systems Center Configuration Manager• Review, research and resolved over 1300 incident tickets in BMC’s Remedy Action Request System• Client support ranges from user administration using Active Directory, to configuring approximately 150 Lexmark, HP and Xerox printers to be used on the network• Support the network print server, configuring printers to use DHCP instead of static IP and update documentation accordingly• Built a Windows Deployment Server to deploy standard desktop software across enterprise’s 1100 desktops and laptops resulting in significant time savings• Managed the migration of 1200+ users, 1100+ computers and 25 servers from the Air National Guard Active Directory Network to the Active Duty Air Force’s Enterprise Active Directory Network• Managed the migration of 1200+ users from an Air National Guard hosted Exchange 2007 email system to a Department of Defense (DoD) hosted Exchange 2010 cloud-based email system• Developed user documentation with step-by-step visual and textual procedures to facilitate the email migration from a user’s perspective• Worked closely with administrator team to migrate Windows 2003 servers to Windows 2008/2012 servers significantly improving performance and security• Created and manage local SharePoint 2010 sites, sub-sites and permissions• Provide remote assistance to end users; however, utilize a face-to-face policy as needed to provide a more personal approach to assistance• Provide weekly training on core systems and tasks to junior administrators

Analyzes malfunctions, inspects, removes, maintains, and installs integrated avionics systems. Performs and supervises avionics maintenance and general aircraft servicing and handling.• Analyzes equipment operating characteristics to isolate malfunctions in avionics systems, radar and navigation equipment on a fleet of 13 C-5 military aircraft.• Maintain, test, troubleshoot and repair communications equipment using frequency meters, circuit analyzers, and other electrical and electronic test equipment. Install and repair circuits and wiring using soldering techniques and hand tools. Calibrate and align equipment components using scales, gauges, and other measuring instruments.

• Supported sales team in presenting and demonstrating mission critical high-end UNIX systems ensuring 24-hour system availability to end users. Understand client needs and develop system configuration to include automatic failover hardware in networking, storage and operating system. Automatic failover was achieved through the use of redundancy with multiple systems connected through multiple network cards, routers, bridges, and mirrored disk systems. I also reviewed and responded to RFI’s (Request for Information) and RFP’s (Request for Proposal) from potential clients.• Worked closely with on-site engineers to include redundancy in power, fire prevention and environmental and develop floor plans to maximize racking of associated hardware.• Clients included General Electric, NBC, SONY Electronics, BASF, and Bristol-Myers Squibb.

Supported sales team in presenting and demonstrating Enterprise Software for automating the client’s business model. Enterprise Software included integration between different operating system such as IBM MVS and UNIX. Post sales included installation and hands-on training with client. Specialized in Automated Production Control software for IBM and UNIX systems.

Computer operations, production control and systems programming in COBOL, PL/1 and IBM Utilities. Proficient at IBM MVS Job Control Languages.

Duties included computer operations and support of the Air Forces Phased Array Radar System at Eglin AFB, FL. Redesigned punch card tape library system into an updated system using Fortran IV programming language.