Charles Rouse, Mpa, Cssgb Email & Phone Number

Neptune, New Jersey, United States

Shrewsbury, New Jersey, United States

Wall Township, New Jersey, United States

• Implemented a greeting policy for CSR’s that increased the patient satisfaction score 20% - 2019. • Curated a custom 60 page guest book that allowed staff to be more accessible and drastically decreased patient inquiries.• Created spreadsheets for the MGMT team using excel to pinpoint strengths and lacking areas to create improvement strategies.Work closely with administration to achieve optimal patient satisfaction by ensuring compliance with state and federal regulations, resolving conflicts, and ensuring the functionality of daily operations.

Neptune, New Jersey

Facilitated federal and commercial insurance billing to ensure promptness and accuracy. Worked closely with patients and families to create and maintain accurate electronic records while assisting with the interpretation of financial/insurance info.

Red Bank, New Jersey, United States

Collected, analyzed, and recorded detailed facts and observations of patients for effective and safe outcomes through judgment and critical actions in alignment with hospital, state, and federal regulations. Wrote assessments, report addendums, and case related correspondence in a timely manner.

Ocean Township, New Jersey, United States

Partnered with instructors to implement accommodations in alignment with their prescribed plan of care and Individual Education Plan for Multiple-Disabled. Utilized a deep knowledge of adults with complex physical or developmental disabilities to plan and facilitate engaging instructional activities in collaboration with agency goals.

Master Of Public Administration - Mpa, Health Services Administration, 4.0

Bachelor Of Arts - Ba, Therapeutic Recreation/Recreational Therapy, 3.0