Charles W. Email & Phone Number

Houston, Texas, Us

AviateNow is the world’s most comprehensive Aviation Business Management tool powered by AI specifically for General Aviation operations to centralize Flight Operations, Aircraft Management, Crew, and Clients in one system. AviateNow brings the best of the World's #1 CRM platform and combines it with aviation industry specific business management tools that streamline your operation giving your clients a place to request and pay for General Aviation services.AviateNow gives you access to: • Real-time Quoting and Accurate Price Estimates• End-to-End Flight Management• Flight Planning and Airport Selection Components• AI powered Crew Scheduling• Pre-built and customizable Aircraft and Asset Management tools• Real-time access to pre-built and customizable Reports and DashboardsGo to http://www.aviatenow.com/ and click the ‘Request Demo’ button to get started today!AviateNow, Inc. is a Salesforce.com ISV Partner. Find us at the Salesforce.com AppExchange!

Teknik is a Registered Salesforce.com Consulting Partner that provides certified Salesforce.com consulting services and world-class software. Whether it’s migrating to a new platform or optimizing an existing instance, Teknik will work with you to identify your requirements, perform development and configuration, integrate with external systems, migrate data and successfully deploy your final product. Our delivery ensures that you achieve maximum ROI with world-class software that your business can depend on for many years to come.Getting Started!Teknik works with customers to identify and develop their business processes for the Saleforce.com Platform. We will help you visualize your process as we document your business requirements for the Salesforce.com platform, and design a solution around Salesforce.com Best Practices and industry standards while helping you deliver the full benefit of your platform investment. When we deliver the system, we always back our work with 30-days of support and service as well as offer a very competitive Managed Support Services package.Optimizing and Enhancing your Salesforce.com PlatformMany of our customers have an existing instance of Salesforce.com and they want to enhance it by implementing new functionality such as moving from Salesforce Classic to Salesforce Lightning, implementing new licenses such as Sales Cloud, Service Cloud, Knowledge, Pardot, Marketing Cloud, or Field Services, or even creating custom functionality through VisualForce Pages, Apps, integration with multiple systems, leveraging the Salesforce.com AppExchange for enhancements.Go to https://calendly.com/teknik to schedule a time to discuss your Salesforce.com needs with me today.

Houston, Texas, Us

Lead Salesforce.com Business Consultant, Manager, and Analyst for a global Salesforce.com Service Cloud implementation for 1,000+ user BMC customer service organization.Organized teams, provided direction, and coordinated sessions for gathering business requirements.Participated in a number of stand-up meetings and scrum sessionsWorked with business to determine process consolidations and technical functionality requirements to centralize business processes.Tracked activities and tasks for teams regarding business requirements.Communicated requirements, progress and delivery schedule of business requirements.Acted as a Scrum Master in technical delivery sessions and solution review sessions.Gathered Data Migration, Configuration, and Coveo Business Requirements (technical and functional)Organized meetings with the business and technical delivery teamsGathered technical requirements and coordinated with Configuration teams to review requirements.Created technical mappings for all source and target fields for data migration.Worked with delivery team to review SnapLogic requirements and adjusted mappings accordingly.Created and demonstrated POC for Service Cloud Case structures and data migration verification.Worked with Appirio/Configuration team on UAT, and story validation.Organized team of BSA's to provide requirements coverage on configuration, data migrations, and system integrations.Created and maintained a master business requirements document with project scope for Data Migration, Integration, and Configuration.Worked with Technical Delivery team to install and configure Coveo Search tool.Worked with business and helped determine all fields, objects, and artifacts to be indexed by Coveo.Worked closely with Coveo on DMZ solutioning for BMC internal systems.Report to a number of business stakeholders and internal IT managers and directors on various deliverables.

I help companies maximize their CRM platforms and increase their overall ROI.Full lifecycle CRM project consultant from inception to completion.Architect business processes and systems solutions.Contribute to building successful project teams that have skill and chemistry. Communicate goals, objectives, status, and delivery items with project stakeholders.Connect with end-users and develop a full understanding of current processes.Work with business users to gather and document business requirements, use cases, and acceptance criteria to architect and configure an appropriate CRM for the business.Partner with technical delivery teams to create technical design requirements, data migration and integration mappings, and execution strategies to deliver appropriate solutions to the business.Create effective and realistic Change Management plans.Manage CRM implementation projects by providing the project plan, required tasks, resource management, and projected timelines.Balance aggressive timelines with realistic delivery milestones.Create training documentation and provide robust training to end-users.Ensure full adoption of CRM system and provide subsequent phase plans, road map, and backlog to client and internal IT teams.Experience with the following CRM systems:Salesforce.comSalesLogixOracle On-DemandSugar CRMMicrosoft Dynamics/CRMACTSAPMany others...

New York, Ny, Us

Eden Prairie, Mn, Us

Architect, administer and reconfigure Salesforce.com CRM.Develop custom apps using APEX, SQL, SOQL, REST, SOAP API's, and Java.Create and modify application components, including objects, page layouts, reports, workflow rules, and approval processes triggers.Analyze, propose and manage projects related to Salesforce.com.Improve end-user UI/UX using Java and APEX.Streamline sales support process.Create, manage, and implement streamlined on-boarding and on-going training processes with documentation.Examine integration of Salesforce.com with SharePoint and ERP systems.

Galway, Ie

Managed a successful Salesforce.com implementation for over 1,000 end users.Working collaboratively with key stakeholders to communicate expectations and ensure project success.Perform Business Analysis and requirements gathering from multiple global regions for Software Development initiatives.Managing multiple project resources to accomplish tasks and achieve project milestones.Assembling tasks in MS Project and managing implementation with four global business units.Manage SharePoint site regarding global communications of project deliverables.Designed SharePoint sites using SharePoint Designer 2010.Driving process to achieve project deliverables.Manage project scope and procure executive project summary.Responsible for Salesforce training.

Perform retained recruitment for executive level candidates. Manage several short-term CRM projects for clients.

Identified and facilitated new and complex business deals in the Nursing and Allied Health sectors as well as other emerging markets.Configured and Implemented the Salesforce.com Platform at E*Value.Developed standard business protocol and processes.Performed business analysis, gathered requirements for USE Cases, and produced critical data for implementation of the E*Value system.Created and delivered comprehensive proposals for the E*Value system.Created and maintained a sales pipeline of over $1 Million.Assessed and implemented efficient sales processes.Configured, customized, implemented, and administered the Salesforce.com instance for Sales and Customer Service.Implemented integrated communications technology and improved workflow.Worked with Director of Business Development and Client Services to identify and lead new business development initiatives.Responsible for West Coast and Pacific Islander (APAC) regions.

Us

• Hired, trained, and managed staff recruiters and sales reps.• Senior Product Manager/Project Manager over all mobile software development projects including SDLC and testing. • Recruited, qualified, and placed hundreds IT professionals with companies nationwide.• Organized and delivered sales presentations to upper level executives in decision making positions.• Drove a cutting edge business development strategy resulting in 80% revenue growth for 2009.• Performed business analysis to identify key strategies to increase revenue through customized and streamlined sales/recruiting processes.• Partnered with hiring managers to identify and fulfill resource needs.• Managed development on CRM and custom financial projects.• Responsible for outside marketing of mobile based applications and products to business in the Twin Cities, Las Vegas, Chicago, New York City, and Los Angeles.

Created and managed an entertainment business booking concerts for performing artists and musicians. Affiliated with BMI Group, Inc, the company also created and sold music through ITG Publishing to CBS, MTV, ABC, NBC and other television and entertainment networks.