I am a highly skilled and experienced Customer Service Project Manager with a strong background in banking and finance as well as in Collections Account Management. Throughout my career at Citi, I have gained extensive knowledge and expertise in customer relationship management and have consistently provided excellent service to clients. I hold a Bachelor's degree in Information and Communication Technology from San Beda College, which has equipped me with a solid foundation in technical skills and project management. I possess excellent communication skills and have effectively managed market research projects, ensuring accurate data collection and analysis. I also have experience in scheduling and working as a team player, collaborating with colleagues to achieve project goals. Moreover, I am well-versed in digital marketing strategies such as search engine optimization (SEO) and networking, which have contributed to the success of sales and marketing campaigns. I am highly skilled in using MS Office, especially Excel, for financial analysis, data entry, and reporting purposes. With a keen attention to detail, I am proficient in lead generation, branding strategies, and providing sales support. I have a solid grasp of financial modeling and am capable of providing billing services and supporting professional services. Throughout my career, I have served as a Team Manager and have successfully managed multiple projects simultaneously. I have a good understanding of Portfolio Management and have experience as an Administrative Assistant. I am well-versed in Lean Six Sigma methodologies and Agile project management, which have allowed me to effectively manage projects and adapt quickly to changing demands. I am currently seeking a Cloud Product Director and Cybersecurity Project Manager in the banking and financial services industry, where I can leverage my skills and expertise to contribute to the success of an organization. I have been in the industry since January 2009 and have consistently demonstrated a strong work ethic and dedication.