Unstructured PDF Conversion• Utilise a variety of data extraction methods to convert unstructured data from scans, copies, faxes, and poorly converted PDFs, including stamps, seals, and mathematical formulas, into MS Word, Excel, and searchable PDF formats.• Guarantee text integrity and smooth document flow during the conversion process.• Prepare files for Computer-Aided Translation (CAT) services like translation and localisation.• Optimise document storage and retrieval for enhanced efficiency.• Turn scanned word lists into glossaries.Document and TM management for language projects• Analyse text, standardise content and prepare the overall text to expedite turnaround time, reduce costs, and enhance translation quality.• Manage translation memories (TM) for all client work to maintaining integrity, consistency, and cost-effectiveness across language projects.• Manage terminology for language projects.• Align previously translated text to create TMs to leverage in new projects.Data extraction• Extract pertinent structured data from diverse sources, such as databases, files, or documents.• Utilise advanced techniques and state-of-the-art tools to transform extensive datasets into a format conducive to analysis or reporting.• Enable informed decision-making and process optimisation by facilitating access to actionable insights derived from data analysis.Process optimisation and automation• Set up process flows or review existing processes for efficiency.• Implement process flows in tools like Monday.com.• Automate routine tasks efficiently using automation tools such as MS Power Automate, Python, and other systems.• Minimise human error and enhance process reliability through automation.Documentation• Develop Standard Operating Procedures (SOPs) and associated documentation to ensure compliance and maintain consistency across operations.

• Maintain IT infrastructure: Perform administrative tasks, conduct capacity planning, handle errors, identify faults, and monitor systems.• Automate tasks: Utilise Python scripting and Microsoft Power Automate to streamline repetitive processes.• Manage automation programs: Troubleshoot and enhance existing automation scripts and applications as necessary.• Provide technical support: Offer assistance for automation systems in production environments.• Configure third-party applications: Set up applications to automate processes effectively.• Administer project management systems: Oversee Monday.com client platform, optimising table structures and data classification for improved process flow and data integrity.• Manage MS365 tenant: Handle administrative tasks and ensure smooth operation of Microsoft 365 services.• Ensure data security: Monitor and maintain security across multiple platforms.• Conduct data extractions: Prepare data for business reports through extraction and analysis.• Project management: Oversee language projects from inception to completion, ensuring timely delivery and adherence to objectives.Key Achievements• Developed a QC tool for various input configurations, resulting in reduced time in QC phase and enhanced accuracy.• Designed a translation memory management tool to streamline memory management processes and ensure availability of latest translation memories.• Established and sustained an institutional knowledge repository to facilitate efficient information sharing and retrieval.• Cleaned, extracted, analysed, and reported on project system data, aligning it with the accounting system and significantly enhancing process flow and data integrity.

• Automate QC of SRT files using Python scripting• Exceeded customer satisfaction by finding creative solutions to problems.• Subtitling and Transcription completed in English and Afrikaans

• Directed daily operations, encompassing customer service and financial management, within a small business setting.• Supervised the project management of diverse language projects, handling various sizes and complexities.• Researched, evaluated, and executed Odoo as a comprehensive solution for project management, ERP, and CRM, enhancing operational efficiency.• Implemented, maintained, and provided support for a Debian Linux server to comply with FDA standards and support core business software requirements.• Developed automation scripts using Bash, Python, and Perl languages to streamline system administration tasks.• Adapted, implemented, and refined systems and processes to address findings from pharmaceutical audits, ensuring compliance.• Managed business documentation, ensuring updates were made as necessary to maintain accuracy and relevance.• Diagnosed, troubleshooted, and resolved hardware and system issues to uphold operational excellence.Key Achievements• Established a mentorship and guided training system to support the professional development of young translators entering the technical translation field.• Pass multinational client audits on systems and process within a limited budget.

• Orchestrated, stabilized, managed, and maintained the Comptel GSM Mediation System, overseeing administration, change management, capacity planning, error handling, fault finding, acceptance testing, and monitoring.• Engineered tools to streamline daily operations, facilitate statistical information extraction, and address common queries.• Collaborated with the finance department to finalise monthly interconnect figures and probe discrepancies.Key Achievements• Engineered a Perl-based tool for extracting billing tickets from raw data to enhance troubleshooting efficiency and bolster interconnect billing accuracy, leading to a substantial reduction in lost revenue.

• Ensured system stability by executing administrative tasks, conducting capacity planning, managing error handling, diagnosing faults, and closely monitoring operations.• Undertook database administration responsibilities for the interconnect system, ensuring smooth functionality and data integrity.• Automated repetitive tasks utilising shell scripting, programming, and database scripting techniques, enhancing operational efficiency.Key Achievements• Developed an auditing tool for month-end integrity checking, subsequently refining it for official implementation, thereby enhancing accuracy and compliance.