Customer Service Advisor
Current• Ascertained automotive problems and services by listening to the customer’s needs and description of the symptoms• Acted as the mediator between the customer and the technician to ensure the clients expectations are met • Developed estimates by costing materials, supplies, and labor; calculating customer’s payment• Communicate effectively with parts dealers so that the parts arrive on time and at the price previously discussed • Assisted our customer service representative in setting up appointments, checking in cars, and shuttling customers around the area