Customer Service Advisor
Current- Ascertained automotive problems and services by listening to the customer’s needs and description of the symptoms
- Acted as the mediator between the customer and the technician to ensure the clients expectations are met
- Developed estimates by costing materials, supplies, and labor; calculating customer’s payment
- Communicate effectively with parts dealers so that the parts arrive on time and at the price previously discussed
- Assisted our customer service representative in setting up appointments, checking in cars, and shuttling customers around the area