Charles Shortridge Email & Phone Number

Network/Desktop Support for a wide range of clients (small to mid-size businesses)Daily monitoring of reports and systemsDirect interface with clients/usersResearch and implementation of new technologiesOn-site and remote desktop supportNew user setup in Exchange, Active Directory, as well as workstation setupWSUS managementWrote and updated documentation.

Achievements:Created a social networking site to customer specificationsProgrammed several custom Flash applications using FLEXProgrammed several custom SugarCRM modules using PHPResponsibilities:Time management to accommodate customers in JapanTested and ensured all code and graphics were to customer specificationsWorked with a partner via web based.

Between 75-100 outbound marketing calls per dayProvided tours and information sessions to prospective studentsEnsured all forms and documentation up-to-date and correctCreated and updated Excel spreadsheet for performance trackingTransitioned from temporary statistician to student representative Programmed scripts to cut down call documentation time by.

Received between 50 to 150 technical support calls per dayEnsured company guidelines and standards were met on every callMaintained a detailed report on every callStayed up-to-date on new technologies and standardsDealt with distressed customers with a positive professional attitude; Created a web based note making form to ensure company policies were.

Upgraded terminals with Windows 2000 workstationsUpgraded servers along with transferring existing databasesInstalled network cablingRemoved old terminals and cabling; Received callbacks over 1 year due to prompt professional service

Achievements:Successfully upgraded from a Windows NT network to Windows 2000Maintained an average call to fix time of 15 minutesCreated several VPNs to provide clients quicker response timeResponsibilities:Maintained servers and clients on a 400+ workstation networkCreated and maintained links between the company network and client networksMaintained CNC.