Charles Singer, Des Email & Phone Number

Boston, Ma, Us

Billerica, Massachusetts, United States

Work Scope: Event Planning & Organization, Customer Satisfaction & Retention, Budget Administration, Project Management, Process Improvement Initiatives, Contract Negotiation, Cost Avoidance & Reduction, Staff Coordination & Leadership, Problem / Conflict Resolution, Communication & Collaboration.Following are the highlights of the value I brought to Raytheon Company:I spearheaded the management and production of 200+ domestic and international events per year, coordinating with all business units and various corporate functions. I specified event technical requirements and designed use of typical and atypical spaces as a Subject Matter Expert.- Delivered positive audience experiences by elevating presentation impact, while directing live sessions and rehearsals with CEO and other senior level presenters.- Reduced budget overages over 30% by implementing internal and external cost forecasting.- Evaluated team performance by coaching and guiding staff with a focus on enhancing learning and development capabilities.- Increased internal customer return rate over 50% by monitoring weekly projects, mentoring team members, and identifying and resolving issues.- Increased customer satisfaction over 70% by analyzing weekly project reviews and creating actions plans for improvement.- Improved contractual venue agreements by advising enterprise-wide planners during contract negotiations and reducing costs through better scheduling and refined technical requirements.-Reduced operational costs up to 20% by setting annual goals with achievable team milestones.

Billerica, Massachusetts, United States

Work Scope: Event Management, Customer Satisfaction & Retention, C-level Executive Support, Customer Needs Assessment, Strategic Partnership Building, Staff Coordination & Leadership, Communication & CollaborationIn this capacity, I managed high profile global and domestic events for C-suite executives and business presidents.- Increased customer satisfaction and retention by conducting needs assessments, providing responsive problem resolution, and delivering exceptional services. -Developed and implemented event standards by establishing a strategic partnership with the Corporate Vice President of Meetings, resulting in consistent processes and execution.-Championed team success and boosted productivity by guiding colleagues on best practices and encouraging knowledge sharing.Additional experience as Director Production Services, Director of Project Development, Production Manager, and Technical Supervisor within diversified organizations.

Marlborough, Massachusetts, United States

Oversaw domestic events throughout the US in convention centers, hotel ballrooms, and Raytheon facilities including cafeterias, theatres, and outdoor environments.- Maintained alignment of logistics and desired outcomes by scheduling and orchestrating communications between communicators, presenters, venue management, and suppliers throughout pre -production phases- Sustained event quality and deadlines by hiring and managing technical resources required for delivering event objectives.