Charles Sisler Email & Phone Number

Greater Minneapolis-St. Paul Area

--Develop and execute project plans for implementing new clients from a variety of medical education markets onto the E*Value platform--Build and manage client relationships by providing accurate and regular communication about project milestones, timeline, and issues--Direct overall work efforts of a project, including the coordination of internal resources for application integrations, data migration, and trouble ticket resolution--Discover client requirements through consultation and business analysis of current processes--Configure platform to meet client requirements--Train clients to use and configure the E*Value platform --Develop documentation for administrative and end users that is specific to the client’s E*Value configuration --Assist with the development of self-led client training, including recorded video tutorials and e-learning courses--Recognized as business unit’s subject matter expert for Undergraduate Medical Education market and Curriculum Mapping functionality

--Consistently reach 110% of sales revenue target--Educate customers with consultative skills to achieve revenue targets, client retention, accuracy and customer satisfaction--Utilize customer relationship management(CRM) software in order to ensure timely and accurate conversion of large financial institutions and small business customers

--Supervise 10-15 employees on the second shift in the Central Patient Transport Department--Communicate with nursing and ancillary services to ensure customer satisfaction and transport efficiency--Compile and analyze quantitative data to create reports for review by hospital administration--Calculate and enter daily department workload statistics into Excel spreadsheet--Received two Stellar Service Awards for customer service excellence

--Coordinated efforts to obtain donations and invite attendees to the chapter's largest annual fundraiser--Wrote news releases and articles for the Annual Report --Designed and wrote marketing materials for chapter products and services, including brochures, catalogs, PowerPoint presentations, and newsletters

B. S., Organizational Communication

B. A., History