Charles S. Email & Phone Number

Chicago, Il, Us

Alsip, Illinois, United States

Alsip, Illinois, United States

Naperville, Illinois, United States

Developed and implemented strategic plans to optimize resale value for a wide range of economy, mid-scale and upscale vehicles. Responsible for developing and implementing 30-day, 60-day and 90-day action plans to transform unsatisfactory production levels and achieve profit margin goals for multimillion-dollar auto assets via reconditioning, inventory control, labor control and other operations across multiple locations.* Partnered with the management team to monitor/analyze costs and quality of assets during the purchasing and reconditioning process.* Provided leadership, training and direction for newly hired managers to develop hands-on knowledge of vehicle painting, repair, assembly, disassembly and other reconditioning services.Highlights:> Overhauled the supply chain process to eliminate dependence on a frequently delayed vendor, successfully achieving same-week product turnarounds from acquisition to the sales lot.> Reduced payroll by $25,000 while improving productivity by analyzing and reengineering staff schedules based on peak, normal and low demand for critical production processes.> Created and instituted new management training methods and resources, and successfully mentored 12 top-performing associates who advanced into managers.> Developed a logistics plan for offsite storage of ~700 overstock vehicles between two business sites, facilitating a major increase in saleable vehicle acquisition and accessibility.

Greater Philadelphia

Full management accountability for all operations of an 11-store region with $100 million in annual sales. Built a record for driving regional and store-level profits, developing top-performing leadership teams and improving inventory and shrink controls, visual merchandising, sales revenues and customer service.> Championed a complete turnaround of customer service scores, increasing the region from the lowest customer satisfaction rating in the company with 10% improvement in 30 days, followed by 15% growth thereafter, by empowering store managers to resolve customer concerns (instead of referring customers to the 1-800 call center) and personally managing escalated service issues.> Increased the region’s KPIs (gross margin, sales growth, conversion percentage, customer service, etc.) from the bottom quartile (out of 21 regions) to the top-five ranking in the company by training store managers in effective selling behaviors with a hands-on approach to closing sales.> Planned, coordinated and managed campaigns to hire new management talent and develop future leaders via the manager-in-training program; recruited and mentored numerous individuals year-after-year who achieved long-term success and advanced to influential management roles.> Recognized for exceeding company benchmarks for overall revenues, accessory sales and profit margins by implementing solution-selling methodology to customer-facing staff at all levels.

Greater Chicago Area

Advanced through a series of management positions at this national home appliance retailer (see below).

North Riverside, Illinois, United States

* Developed value-added sales strategies and provided guidance to store managers across five states in promoting high-gross items, liquidating lesser ones and preventing permanent markdowns.* Prepared and coordinated sales budgets, gross profit budgets, income budgets, expense budgets and payroll budgets for both individual stores and the entire region.* Coordinated the implementation of corporate marketing, advertising and visual merchandising strategies, as well as delivery/logistics for two cross-dock locations.* Minimized payroll and losses from shrinkage, shoplifting, shortages and fraud by training employees at all levels in product receiving/inventory procedures and detecting/preventing fraud.* Monitored stores for proper in-stock levels, layouts, customer service, visual merchandising, cross-selling of high-margin products and implementation of supply chain/stock rotation.* Provided one-on-one training along with group instruction for store managers regarding selling behaviors, loss prevention, staff recruiting/training and other topics.* Identified store-specific market trends, opportunities and competitive advantages, and designed strategies to maintain market share and competitive edge.* Attained high levels of saleable merchandise by clearly defining goals and expectations of each store and holding employees accountable for their performance.* Minimized regional shrinkage, shortages and fraud by implementing both classroom and sales floor training to heighten staff awareness in all customer interactions.

Chicago, Illinois, United States

Chicago, Illinois, United States

Approached to join to this online electronics retailer to address a persistent issue with both inventory and cash shortages.Highlights:> Successfully investigated, identified and resolved issues of product and cash theft, resulting in a promotion to a larger company location to address similar issues there.> Analyzed business volume and restructured cashier schedules according to low and peak business periods, significantly reducing payroll (and reversing a trend of major payroll overages).

Bloomingdale, Illinois, United States

Recruited to one of the company’s most underperforming stores to execute an aggressive turnaround in sales, shrinkage, visual merchandising, inventory control (audits/cycle counts) and truck unloading times.Highlights:> Established new customer-facing sales floor standards and front-door receipt auditing for large ticket items that reduced annual shrink 66% (from $60,000 to $20,000).> Launched several efficiency and accountability measures that increased inventory audits from 50% to 90%, reduced truck unload times by 25 minutes, and reduced major resets from 12 weeks to 9.> Provided in-depth cashier training in loyalty program selling behaviors which significantly improved program sign-ups and customer satisfaction while increasing high-margin battery sales.

Chicago, Illinois, United States

Charged with facilitating a major reduction in new release shrink while driving significant growth in new membership.Highlights:> Developed and instituted new security procedures for recent movie releases that achieved all goals for shrink reduction.> Spearheaded a staff training initiative in sales methods that increased new monthly memberships while also growing video game subscription sales 40% and candy sales 60%.

Chicago, Illinois, United States

Promoted through a series of progressively responsible positions at this national electronics and home entertainment retailer, including sales, warehousing and customer service roles, advancing to store management in 2006. Accountable for strategic planning and direction for all sales promotion, customer service, inventory control, visual merchandising, cash controls, store safety and development/leadership of top-performing employees. Averaged consistently positive KPIs by setting clear expectations and holding team members and self accountable for all store operations.* Responsible for staff recruitment, scheduling, payroll, safety, attendance and overall performance, ensuring adequate daily coverage with maximum efficiency and profitability.* Prepared staffing and inventory levels for periods of high customer volume and product demand; ordered items with high margins and strong sales expectations while cutting low performers.* Executed floor moves for seasonal and holiday promotions as well as consumer buying trends.Highlights:> Reduced store shrink losses ~$100,000 in one year by training staff in shrink bonus incentives and loss prevention methods, instituting frequent cycle counts and hiring a loss prevention team.> Implemented a checklist for all controllable expenses with precise minimum and maximum levels, significantly reducing both payroll and supply costs on a long-term basis.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.6

Bachelor Of Science - Bs, Criminal Justice Administration, Honors Distinction, 3.9 Gpa

Associate Of Applied Science - Aas, Criminal Justice