Charles Stump Email & Phone Number

Poolesville, Md, Us

Columbus, Ohio, Us

Hired to turnaround a struggling Build & Release Management organization within a $600M+ IT Infrastructure Management program for the Centers for Medicare & Medicaid Services (CMS). Lead multiple departments consisting of over 60 IT professionals responsible for application performance testing, Release Management, Configuration Management, IT infrastructure management, database management, and middleware administration in support of a 3500+ server IT infrastructure. Provide technology, operational, and cost reduction recommendations for government customers. • Developed and executed a roadmap for Continuous Integration and Continuous Delivery in a DevOps culture leveraging Jenkins and Ansible for automation and orchestration of the build and release lifecycle.• Significantly improved the quality and consistency of application deployments across 16 distinct environments by introducing ITSM best practices, Agile project management concepts, and a strong process improvement culture. • Mentored department managers to develop repeatable processes for timely quality delivery of complex development, testing, and operational environments.• Transformed organization from a reactionary command-and-control culture to a proactive customer service oriented culture by implementing DevOps and Agile practices.• Saved over $1M per year by migrating from legacy Release Management and Configuration Management tools to modern tools and techniques including Jira, Jenkins, Ansible, and GIT.• Supported the migration of multiple development organizations and production systems from data center to Amazon Cloud (AWS).• Reduced ticket/issue backlogs by 75% while dramatically improving customer satisfaction across 5+ independent software development organizations.

•Perform IT assessments for private/public companies and private equity target acquisitions. •Provide guidance and management of outsourcing projects, data center migrations, and cloud computing initiatives.•Provide application and infrastructure review and planning services.•Design practical IT Governance solutions that stand up to real-world challenges without excessive burdens that stifle agility, creativity, and culture.•Plan and implement cost effective Disaster Recovery and Business Continuity initiatives.•Expertise in organization design, data center transformation, managed services selection, sound fiscal management, private and public cloud solutions and integration.•Provide Virtual CIO services in an interim, part-time, or transition role.•Serve as a highly technical Project Manager in part-time, temporary, or transitional basis.

San Diego, Ca, Us

Led the integration of Fortigent, a 140 person $20M B2B financial services firm, into LPL Financial, a billion dollar public corporation, as part of a corporate acquisition. Developed and executed strategic/tactical plans for aligning and integrating Fortigent’s applications, IT infrastructure, SLAs, staff, and governance programs with LPL’s overall technology and governance organizations. Accountable for all IT including IT infrastructure, 24x7 systems availability, information security, data centers, desktops, risk management, change management, release management, service desk and governance. • Led a 15+ person cross-functional team to migrate 2 data centers and a large cloud environment into one data center while transitioning operational support of apps/systems to an offshore team.• Successfully integrated Fortigent’s technology operations, customer base, and service level agreements into LPL by working closely with LPL internal audit, governance, risk management, and legal departments.• Saved over $280,000 annually by eliminating and/or consolidating legacy applications.• Improved responsiveness and adherence to SLAs through the introduction of ITIL best practices in systems monitoring, release management, SIEM, and incident management.• Effectively implemented controls required for SOX and overcame major cultural hurdles as the primary facilitator between LPL internal audit department and Fortigent COO, CFO, CCO, and department heads.• Saved $95,000 annually and dramatically improved productivity by introducing private cloud computing.• Slashed networking cost by 50% and doubled network performance and reliability by building modern wide area networks, Internet access, and load balancing for company offices and data centers.• Instrumental in driving sweeping improvements to service desk processes and systems for IT operations, business operations, and customer service departments leading to 40% customer satisfaction increase.

Promoted to direct IT infrastructure, operations, strategy, governance, privacy, and security for a 140 person $20M B2B financial services firm. Defined enterprise architecture and oversaw the implementation of the IT infrastructure across multiple offices, data centers, and cloud providers. Ensured 24x7x365 availability and performance of mission critical customer-facing applications and infrastructure including change management and release management functions. Responsible for multi-million-dollar budgets and oversaw internal teams, vendors, managed services providers, and outsourcing initiatives. • Designed and implemented 100% of corporate infrastructure from scratch in under 120 days in support of corporate spinoff from parent firm; VOIP, telecom, LAN/WAN, desktops, email, and data center outsourcing.• Introduced cloud computing for Disaster Recovery and for software development, testing, and staging needs.• Raised system availability from 85% to 99.9% and met Service Level Agreements (SLA) by introducing systems monitoring solutions, eliminating single points of failure, and implementing formal release management practices.• Withstood multiple real-world disasters and won new business with large bank clients (Barclay’s, PNC, First Citizens) by designing and implementing practical Business Continuity and Disaster Recovery programs.• Realized 100% success rate on customer audits, including SSAE 16 and SOC 2, by introducing effective IT governance and information security processes; directly contributed to client retention and business growth.• Reduced IT infrastructure costs 25% by leading virtualization efforts in data centers and internal computing systems.• Implemented secure remote user access and Extranets via Terminal Server, SharePoint, video conferencing, Cloud Computing, and VPNs. Enabled telecommuting, remote staffing, and business operations outsourcing.

Recruited to turnaround an underperforming technology department in a company facing challenges of underfunded startup costs, major competitors, and a very junior staff. Oversaw project management, risk management, and software development functions. Grew organization to more than 25 internal and contracted software development personnel. • Improved quality, delivery times, and IT spending by introducing Agile SDLC and Lean project management. • Cut deployment times 30% by fixing change control, configuration management, and release management practices.• Dramatically increased availability and user satisfaction by introducing defect tracking and root cause analysis. • Generated $5M in cost savings by delivering a complex multi-year software development project using SCRUM.

Armonk, New York, Ny, Us

Led development of $30M enterprise wide e-tax filing system for IRS. Supervised 70 software developers and IT infrastructure specialists across 10 teams. Collaborated with project management, architecture, QA, and program management teams in order to deliver system on time and on budget with exceptional quality. Implement Earned Value Management (EVM). • Introduced Agile software development techniques to the team and led all engineering management functions.• Delivered system on time and under budget with a software defect rate that was 120% below industry norms.• Won the E-Gov Institute's Pioneer Award for efforts in delivering first-ever on-time, in-budget IRS software modernization project; project exceeded all IBM and industry quality rating expectations.• Achieved CMMI L3 and SW CMM L3 certifications by successfully blending RUP and Agile methodologies.

Overland Park, Kansas, Us

Led requirements gathering and architectural design efforts for rate planning and billing systems upgrade for major telecommunications company. Directed IT team, determined requirements, and architected solution.Achievements: • Saved 45% of planned budget by successfully implementing Joint Application Development sessions and risk management techniques to reduce costs.• Delivered system 20% ahead of schedule by focusing on scope management and obtaining input from end users.

Hired to turn around a failing $2M data-warehousing project. Worked closely with the customer to create new project plan, implement Rapid Application Development techniques, earned value management, and improved risk management.Achievements:• Implemented commercial ETL technologies to integrate over 20 legacy data sources into the data warehouse• Eliminated overruns, re-worked deliverables, and implemented independent quality test process.

Directed software engineering for startup technology product firm. Hired and supervised software development team. Oversaw requirements gathering, design, implementation, and QA for new sales forecasting and sales management product. Assisted company in acquiring initial capital. Administered project budgets.Achievements: • Established 18-person software engineering department and implemented RUP and Agile methodologies.• Successfully integrated object oriented database and business rules technology to build core architecture.• Delivered object-oriented ERP framework on time and 50% under budget.

Managed $10M e-business program for the General Services Administration. Oversaw IT operations for multiple client-facing and internal systems for GSA including the coordination of teams of up to 50 persons.Achievements:• Improved productivity and quality 30% through formal project management, configuration management, change management, and QA processes. • Streamlined systems and processes to increase availability from 84% to 99%.• Facilitated $20M revenue increase (25%) for client through effective system improvements.• Directed development of $7M e-business system for GSA. Led team to win RFP over IBM, HP, and Unisys.

Reported directly to the CTO of $100M systems integration company supporting federal, state, and local government agencies. Developed corporate project management and software engineering processes and procedures. Reviewed proposals and RFPs, identified risk, evaluated emerging technologies, and provided recommendations on potential acquisitions. Eliminated overruns and penalties by improving technical and project management processes.Achievements:• Saved $3M and turned around failing software re-engineering project. • Successfully managed $25M federal e-commerce system outsourcing project • Implemented formal product and vendor evaluation processes for the entire company.• Provided strategic technology guidance to executive management and consulted on corporate acquisitions

Co-founded scientific computing company specializing in software re-engineering tools and services. Supported US government agencies and business clients in US, Canada, and Europe. Achievements:• Played major role in company’s growth and achievement of 40% gross profit.• Successfully won $300,000 National Security Agency grant for research and development.• Led R&D activities in object oriented databases, artificial Intelligence, and rule-based transformation systems.• Actively involved in profitable sale of company in 1997.

Sr. Software Engineer, Advanced Software Technology GroupDesigned and implemented software for a large government contractor in the area of scientific computing. Designed software development tools and software analysis tools with emphasis on the areas of compiler theory, static analysis, and artificial intelligence, and object oriented databases. Software Engineer, NASA Headquarters SupportProvided technical support to NASA Director of Software Assurance. Co-authored software engineering policies, standards, management instructions and guidebooks. Assisted with independent audits of programs, including the space station and the Advanced X-ray Astrophysics Facility.

Bs, Computer Science

Mba, Technology Management