Charles Mcintyre Email & Phone Number

Aptos, Ca, Us

Aptos, Ca

The Senior Director of IT serves as Smarter Balanced CIO, overseeing and executing all aspects of applications design and development, systems operations, security and infrastructure management, and IT technical support services to meet the consortium’s overall business operations and initiatives. Leads IT strategic planning, implementation and mobilization of sophisticated IT services to support business objectives. Leads the day-to-day IT operations. ◆ Responsible for $1.5M annual technology budget in addition to leading 20 senior engineers and developers in a fast-paced full-stack cloud environment◆ Led successful launch of two high-profile cloud applications within first 3 months in position◆ Leading strategic initiative to migrate all outsourced development ($4M/year) to new in-house software development unit◆ Leading efforts to bring agile principles, process and thinking into technology team and the organization

Aptos, Ca

Boca Bloks is a Benefit Corporation startup producing whole food energy bars with a waste free wrapper. After 2 years of prototyping, we now have product. See http://www.bocabloks.comAs a Benefit Corporation, we are dedicated to labor and environmental protection while we provide excellent products to athletes and consumers alike. http://benefitcorp.net/

Manage 25 person engineering team with 3 managers for all enterprise applications:*Peoplesoft Student,*Banner Finance and Advancement, *Pinnacle, *Autosys, *IDM (LDAP and Shibboleth),*DataWarehouse (Business Objects), *Cognos, *Campus Web Services and *Database (Oracle, MySQL, MSSQL) administration. Direct or contribute expertise to planning and execution of numerous, organization-critical projects, including:* Disaster Recovery for Enterprise Systems* IT Cloud Strategy* Enterprise operations excellence* Security hardening* Collaboration and relationship buildingLeading effective collaboration and improving operational relationship between Application and Systems group; lead Rapid Response team on any significant issues with campus enterprise IT applications. Chair (July 2014-July 2015) of UC-wide CIO sponsored subcommittee previously named the Collaboration Technology Group. Co-founded UC NEXT (ucnext.org), a UC systemwide ideation and crowd-sourcing platform to encourage innovation, collaboration and engagement.

Promoted to newly created position with initially basic knowledge of web services technology. Harnessed team’s deep technical knowledge to achieve critical goals by implementing actions that improved unit management, communication, technical quality and capability, and organization.Maintained operational responsibility for web presence for 7 of 10 divisions and managed team of senior engineering staff providing 6,300+ websites, including 250 top-tier campus sites. Chaired multiple committees, including UC Service-Now subcommittee of system-wide Collaborative Technology Group.* Served as Technical Project Manager on deployment of new, highly functional SaaS ticketing system in only 100 days—record time for higher education. Reviewed and recommended new system and developed solutions for functionality gaps to replace costly, unreliable systems.* Overcame problems with multiple service outages and disasters by deploying new Web Content Management System, achieving 100% post-implementation uptime for campus website. Developed complex technical plans and coached key team member to improve collaboration.

Promoted to newly created position, challenged to reduce change-related incidents and outages by directing high-impact changes throughout IT enterprise infrastructure and gaining widespread support for key changes. In addition, focused attention on ITIL process definition and implementation.* Reduced email and campus web service outages, raising email service availability to near 100%, and restored trust in IT effectiveness by designing new service outage communication process and more rigorous change management process for critical services.* Improved productivity and further extended cultural change by adapting low-cost tool to automate change management process. Led development of Service Level and Operating Level Agreements (SLAs and OLAs) for new service.

Promoted to newly created position. Provided top-tier technical support and leadership for multi-platform unit of 30+ servers that served more than 14,000 unique users per year. Managed three peers while architecting and deploying innovative, campus-wide Virtual Computer Lab to deliver instructional software to students outside physical labs.

Hired to drive department’s leading-edge technology initiatives. Notable achievements included:* Unified server farm into Windows Active Directory (AD); integrated Mac workstations into AD and AD into campus Kerberos and AFS environment for seamless user experience. Interacted with AFS and Kerberos developers at MIT to complete this complex project.* Earned division-wide recognition for improving university relations by implementing campus guest-account system.* Received Chancellor’s Award for Sustainability for saving 70,000 gallons of water annually by driving deployment of 100% post-consumer recycled (PCR) paper in campus computer labs.

I took a leave to complete my Masters Degree in Organizational Leadership from Gonzaga University.

In response to the hate crimes against Arab-Americans and Muslim-Americans in the weeks and months following the 9/11 attacks, I co-founded a local volunteer organization in Santa Cruz County to assist anyone experiencing unsafe or threatening behavior.

Brought new Ohio facility online and enabled staff productivity by designing and deploying a long-haul Frame Relay private network and Citrix MetaFrame technologies.Ensured secure deployment of 1st generation Oracle 8i e-commerce website by managing network security using Cisco PIX firewall.Redesigned and deployed entire network and server architecture incorporating modern standards.Ensured Y2K compliance by auditing, patching and verifying all servers and workstations.

San Francisco Bay Area

Store Manager of Bicycle Retail Store in San Francisco. Led team of 6 in sales, repair service, rentals and inventory. $1M annual sales.

Santa Cruz, Ca

Master’S Degree, Organizational Leadership

The M.A. in Organizational Leadership (ORGL) challenges students to develop advanced leadership practices, project management, conflict.

Leadership

Activities and Societies: IT Leadership, Collaboration and Innovation

Leadership Academy

Through presentation, discussion and experiential learning, participants will broaden their understanding of how UCSC operates and hone.

Bachelor'S Degree, Humanities, Honors

Activities and Societies: Recreation Leader 1990-1992

Soviet Union Student Exchange

Activities and Societies: 6 month pilot student exchange program. Studied Russian language, history, and literature