Charles C. Ulgen Email & Phone Number

Regina, Saskatchewan, Canada

As a dedicated Lead Cashier at SportChek, I have consistently driven top-tier customer satisfaction and sales performance. My notable achievements include: 🏅Ranked as the #1 Triangle MasterCard salesperson in all of Canada. • Leading my branch to become the top-performing store in Canada through exceptional sales of the Triangle MasterCard. • Attaining the highest sales record for the Triangle MasterCard across the nation. • Receiving outstanding reviews from customers, many of whom have shared their positive experiences on Google. • Implementing effective customer service techniques, which have significantly enhanced our customer relations and loyalty.My commitment to excellence and passion for customer service have not only improved store performance but also fostered a positive and welcoming shopping environment.

Richmond, British Columbia, Canada

• Managing budgets and approving purchases.• Overseeing sales records in order to determine profitability of items.• Creating plans to acquire new customers.• Regularly client tracking.• Coordinations with the operation team.

Vancouver, British Columbia, Canada

• Helping customers with special requests or complaints.• Managing budgets and approving purchases.• Liaising with customers and using their feedback to adapt selling strategies to their preferences.• Overseeing sales records in order to determine profitability of items.• Applying discount rates or special pricing plans.• Creating plans to acquire new customers.• Managing, training, and overseeing staff.

Ankara, Turkey

• Oversaw all international sales in 50 different markets• Worked with 80 international clients, establishing partners in Asia and Europe• Transported the new generation data center of AFAD. The project included data center installation in SSI that was 6M USD project• Developed team communications and information for technical meetings• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.• Operated with high integrity, built trust and earned sustained credibility with internal and external clientele• Managed logistics operations to meet customer expectations and financial standards and policies• Developed and executed targeted relationship and account development strategy• Worked with engineer team to resolve technical problems, improve operations andprovide exceptional customer service

İzmir, Turkey

• Developed car tracking system project using C# programming language• Worked closely with clients to establish problem specifications and system designs• Developed object-oriented software, including Node.js and SignalR technologies for use in tracking system• Design intuitive graphical user interfaces using knowledge of serial communications and database design with using MSSQL to improve user experience• Monitored and updated back-end data by inter-communicating between machine to machine• Developed code fixes and enhancements for inclusion in future code releases and patches

Manisa, Turkey

• Assisted with design and development of web project• Collaborated with development, QA and Developer staff to develop web site products• Reviewed products for compliance with specifications and quality standards• Contributed to deployment by testing, debugging and resolving issues for optimal results • Learned software engineering process improvements and best practices• Designed and tested client-server network components• Wrote code on web platform using HTML and Javascprit

International Business Management

Computer Science

Bachelor Of Science - Bs, Computer Software Engineering