Charles Co Email & Phone Number

Seattle, Washington, United States

• Work directly with students to help guide them through a rigorous, transformational journey towards junior roles in a new field.• Facilitating a safe, supportive, and energetic community that welcomes the various needs and learning styles of the students.• Skills: Teaching - HTML - CSS - JavaScript - Node.js - React.js - Python (Programming Language)

Greater Seattle Area

• Served as Subject Matter Expert (SME) for Visual Paging System and point of escalation for Workstation Support Team. • Support the Washington State ADA compliant Visual Signage System on all of our terminals and vessels carrying over 60,000 passengers daily, in which the Visual Signage System operates for the hearing impaired both on WSF vessels and at terminals.• Perform special project duties including but not limited to: lead special projects, identify needs, define requirements, specify solutions, obtain approvals, coordinate and direct efforts of project team and resolve problems to ensure the project is delivered on time.• Work with vendor's tech support to ensure specialized software programs work effectively with current software configurations on existing computers and wireless environments.• Perform sign configuration and development with understanding of Four Winds Interactive software, web design and SQL Databases.• Responsible for troubleshooting specialized PCs used on the vessels local LAN and monitor active/inactive Visual Paging devices to ensure high system availability and to keep up to date on security related updates.• Assisted in supervising the Visual Paging commission of both the MVChimacum and MVSuquamish WSF vessels and the Colman Dock and Mukilteo Terminals• Respond to customer support issues reported via the remedy problem management ticketing system to generate, update and resolve troubleshoot tickets.• Developed the first pilot project for organized webinars between All-Staff and the general public using GoToWebinar. Served as Subject Matter Expert for all live streamed meetings and pre-cured all audio visual equipment. Co-Hosted and managed meetings live.

Greater Seattle Area

CoLiveStream (CLS) Casters is an eSports casting service that lets ALL players become the eSports stars and to have their matches streamed live for viewers to watch. CLS will stream your game play to our streaming channel and provide live commentary for you and your viewers. Setting the stage like an eSports event, we wanted to provide a service for amateur, intermediate, and pro levels of competitive game play, that puts you directly in the spotlight! We also run free and paid monthly tournaments in various eSports titles such as Counter Strike: Global Offensive, Dota 2, League of Legends, Starcraft II and Overwatch.

Auburn, Washington

XtremeGamers provides top quality support to local end users who are looking to enter into the world of PC gaming. Providing free consultations to anyone looking to purchase a proper custom gaming computer without spending more than you have to. XtremeGamers also offer support in hardware or software related issues and can assist in the maintenance and installation of your new or current PC.

Greater Seattle Area

● Performed on-site desk-side support on Dell Desktops and Laptops● Completed a minimum of 60 Cherwell tickets per work week.● Resolved technical issues presented in support tickets and provided updates to customers at regular intervals on ticket status● Involved in the testing of client OS and applications as well as client hardware devices● Experience working as a project team member for a variety of IT-related projects● Managed end-users within Active Directory, activating user accounts, resetting passwords and placing them into member groups● Trained as a User Access Administrator (UAA). Provisioned access to various applications such as, EPIC, FMS, ORCA/Mindscape, and SCCA network access while staying under HIPPA and SCCA Security/Safety Policy. ● Performed helpdesk support as part of daily duties and provided exceptional customer service at all times● Utilized Windows tools such as SCCM and PXE to image desktops and laptops to be deployed to customers● Worked in lab testing environments and intermediate distribution frames (IDFs) to manage and enable network connectivity to end users

Seattle, Washington

● Performed on-site desk-side support on Dell Desktops and Laptops● Set-up and maintenance on AV related equipment and conference rooms● Directed and edited Audio Visual video projects to be used for our end users and customers● Created custom video intros and designs to be used in multiple video projects using Adobe Premier, Photoshop, After effects and Sony Vegas, ● Deployed workstation setups for end users and provided cable management

Redmond, Washington

● Performed test cases on software and hardware devices● Recorded all test cases and provided proper documentation● Monitor and report all defects, bugs, or hard locks.● Data entry using Microsoft Excel● Under Non-Disclosure Agreement

Orlando, Florida

● Cashier using Micro Point of Sales application● Stocking inventory and organizing stock shelves● Keeping work space clean and organized● Interacting and entertaining with guests● Handled all resort and park deliveries● Provided exceptional customer service with all Disney guestsThe Disney College Program recruits students (18 years and older) and all majors for a semester-long paid internship program working at the Walt Disney World Resort. This allows participants to network with leaders, take part in personal and career development classes, and build transferable skills such as problem-solving, teamwork, guest service and effective communication.As a Disney College Participant, I worked in the third largest store in Walt Disney World with the highest rating in customer service. I also received business and marketing training to develop creative, innovative and profitable entertainment experiences through Disney University. As well as instruction on theories of adult learning, experiential learning, and conversational learning to aid in an increase in effectiveness in a career and interpersonal communication.

Des Moines, Washington

● Troubleshooting Hardware and Software issues● Customer Service● Cashier/Salesman● Operating System Installation● Understanding of computer knowledge and basic software● Designed and assembled PCs tailored to our customer's needs● Cable and network management

Software Engineering Immersive, Computer Science

Information Technology

Year Up is a leading one year career development program with 250 corporate partners around the country; The program includes college.

Education record