NRA, Utah and Illinois certified firearms instructor and chief range safety officer, providing students with the skills, knowledge and attitude to safely and effectively handle a firearm for sport and defensive purposes.Certified in:Illinois Firearms InstructorHome firearm safetyCertified PistolCertified RifleCertified ShotgunPersonal protection in the homeRange safety officerUtah Firearms Instructor

· Manage all aspects of the TCS Online IT Help Desk Services Operations. · Manage the receipt, tracking, and resolution of IT related service requests and incidents for TCS Online. · Initiate, monitor and manage TCS Online IT Help Desk related projects and activities · Managed and initiated the survey creation for online students with helpdesk tickets. · Managed a large-scale project to setup SSO for students. · Managed rollout of Office 2011 to Online department. · Develop goals, policies and procedures with central IT affecting interactions with online clients. · Measure and run reports and metrics on helpdesk staff performance. · Responsible for the implementation of online technical support and troubleshooting procedures for eCollege remotely or by telephone.

· Provide support to students and faculty from the online campus · Create student accounts in Active Directory/ePortal/Campus Vue/Gmail and provide support for these accounts · Assist on campus helpdesk with issues when needed. Ranging from computer hardware/software relates issues as well as phones/blackberries/iPhones. · Provide support to helpdesk staff with resolutions and support for issues they are unfamiliar with. · Assist system administrator with their projects from Gmail integration to a solution for getting emails from Exchange to Gmail · Take on multimedia specialist duties while looking for a new Multimedia Specialist. (creating dvds from raw footage, editing video to a presentable form for distribution) · Provide users training with the WebEx application · Provided on campus helpdesk with training material and prepped them for taking the MCDST certification exam

· Provide guidance and technical assistance to Level 1 employees · Resolve issues through Remote Desktop and SMS · Create and present group training sessions for Level 1 service desk analysts · Troubleshoot and document issues and escalate to their corresponding resolver group · Work closely training Chicago Public School staff with regard to their system · Create Knowledge Base documentation for the Chicago Public School Information Technology Services to use.

· Handled a high volume of calls for Chicago Public Schools administration and staff. · Responsible for documentation, troubleshooting and resolving issues related to email, hardware, software and all levels of networking. · Escalated specific problems to higher levels of support staff when necessary. · Provided and received assistance from other members of the team as needed. · Consistently received positive feedback in survey format from Chicago Public Schools employees regarding my assistance with their issues. · Required to quickly look up reference materials related to problems encountered while talking to customers. · Exercised multi-tasking abilities while documenting problems and talking to customers.

· Responsible for preparing equipment for service, reviewing paperwork and inspection of the locomotives.· Controlled acceleration, braking and handling of the train underway.· Extensive knowledge of the physical characteristics of the railroad, including passenger stations, the incline and decline of the right-of-way and speed limits.· Assumed the duties of the conductor if he or she should be incapacitated.

· Foreman of three-person crew that was responsible for preparing freight trains and ensuring the correct composition of cars before departure. · Responsible for switching out incoming trains for industry work when necessary. · Other activities included performing general railroad work and maintenance, paperwork as needed, and general crew leadership.