Drs. Charles Van Trappen Mba Email & Phone Number

Quality Business Partner for the Strategic Business Unit Northwest & Central-East Europe, and also for 2 Dutch Business Units. Managing a small off-shore team to cover the five countries (Netherlands, Belgium, Denmark, Czech Republic and Slovakia) supported by offshore resources for conducting functional and delivery audits and quality support. Responsibilities include planning and coordinating audits, facilitating the external ISO audits, reporting on client satisfaction results, managing the closing of audit and other defects. Also responsible for process improvements and harmonizing the way of working across the 5 countries.

As Quality Manager responsible for the quality aspects of the business for CGI Nederland and as of October 1st 2021 also the Strategic Business Unit Central & Eastern Europe. This included planning and coordinating audits, facilitating the external ISO audits, reporting on client satisfaction results, managing the closing of audit and other defects.

As EAS Business Partner responsible for managing risks in the delivery from start to finish, i.e. from the proposal stage until the end of a contract. Responsible for engagement risk assessments and mitigation plans, and the monthly progress reporting. Part of internal steering committees.

Rotterdam Area, Netherlands

Responsible for projects in the Financial Sector (Banking, Insurance, Pensions), ensuring projects are completed in time, within budget and to the satisfaction of our clients. Focus on yellow/red projects and returning them to green as quickly as possible.

Amstelveen

The brand name Logica has been replaced by CGI. Function title change due to new organisational structure (resulting from take-over by CGI).

Name change of the company from LogicaCMG to Logica

Responsible for all projects in the Government and Industry, Distribution and Transport division, part of the management team of the division.

In the international Telco arena, responsible for a team of 15 CRM specialists who were deployed on a world wide basis in projects on a fixed price/fixed date basis. Successes achieved in the Netherlands, Indonesia, the Philippines, Saudi Arabia and others.

Programme Director of a European programme for roll-out of an integrated telco solution including elements like CRM, Billing, Network Inventory Management, Provisioning, Help desk and more.

For the Financial Services Division, responsible for all projects on a fixed price/fixed date basis. Most projects in the area of Payments, mainly Electronic Funds Transfer and ATM machines, but also Payphones and terminals at petrol stations.

As Project Manager, responsible for a number of fixed price/fixed date projects in the Financial Services area, mainly in Payments.

As Consultant, working in the Banking and Industry sectors, working on networking and integration issues.

Network specialist, focussing on protocols like SNA, X.25, TCP/IP. Involved in the development of the Sopho/Net product (Belgium).

Mba, General Management

MBA General Management

Drs, Mathematics, Computer Science

Major in Applied Mathematics (i.c. Computer Sciences), minored in Physics and Astronomy. Graduated on the subject of optimistic.