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@cubatravelservices.com
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4 phones found area 281 and 832
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LinkedIn matched
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Charles Vargas is listed as Customer Service Specialist at Cuba Travel Services based in Greater Houston, United States. AeroLeads shows a work email signal at cubatravelservices.com, phone signal with area code 281, 832, and a matched LinkedIn profile for Charles Vargas.
Charles Vargas previously worked as Customer Service/ Quality Assurance Manager at Veriforce, Llc and Call Center On-Site Manager | Recruiting | Training | Customer Service | Policies & Procedures at Answer Pro Usa. Charles Vargas holds Certificate Of Completion, Staff Management from Icmi.
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Call Center Operations ManagerConnect with me using:
Listed skills include Customer Retention, Call Center, Customer Satisfaction, Customer Service, and 46 others.
A career timeline built from the work history available for this profile.
Woodlands, Texas 77385
Serve as SME in both database and contractor complianceOversee day to day CS activityEnsure effectiveness of training program and CSR knowledgeGather and analyze CC metric to ensue SLAs are metServe as resource for escalated callsServe as liaison with other departments
Managua, Nicaragua
Answer Pro USA 2014Nicaragua Site ManagerI oversaw the operations for two separate entities, Geeks on Site and Responsive Call Center. My main duties have been to recruit, hire and train new employees and build the structure for the management and customer service teams. Another goal is putting in place policies and procedures that are consistent with company goals. Established KPI’s and trained Supervisors how to monitor and apply required coaching to improve sales and service levels and agent efficiency.
Houston, Texas Area
Manage the Workforce for TAS customer service inbound calls, as well as out bound agents in projects such as lead generation, customer service and appointment setting. Responsible for the generation and maintenance of the schedules and direct labor cost management.
Call Center responsibilities included establishing a new site in Houston and running the operations. This included finding installation of voice and data systems as well as hiring and training new employees. Monitored and coached agents and was the first contact for all customer service issues as well as proactive calling to ensure customer satisfaction.
Oversee all Operations of the Call Center. Includes hiring, training and staff development. Invoice generation and accounts receivable management.Create and maintain schedule for 24/7 operations. Managed home based remote agents from other States as well as two international locations.
Work Force Management
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Charles Vargas is listed as Customer Service Specialist at Cuba Travel Services.
AeroLeads has found 1 work email signal at @cubatravelservices.com for Charles Vargas.
AeroLeads has found 4 phone signal(s) with area code 281, 832 for Charles Vargas.
Charles Vargas is based in Greater Houston, United States.
Charles Vargas has worked for Veriforce, Llc, Answer Pro Usa, Westpark Communications, Appletree Answers, and Essential Messaging.
You can use AeroLeads to view verified contact signals for Charles Vargas, including work email, phone, and LinkedIn data when available.
Charles Vargas holds Certificate Of Completion, Staff Management from Icmi.
Charles Vargas is listed with skills including Customer Retention, Call Center, Customer Satisfaction, Customer Service, Hiring, Cost Reduction, Employee Relations, and Telecommunications.
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