Charles Vargas

Charles Vargas Email and Phone Number

Customer Service Specialist at Cuba Travel Services
Charles Vargas's Location
Greater Houston, United States
Charles Vargas's Contact Details
About Charles Vargas

Call Center Operations ManagerConnect with me using:

Charles Vargas's Current Company Details

Customer Service Specialist at Cuba Travel Services
Charles Vargas Work Experience Details
  • Veriforce, Llc
    Customer Service/ Quality Assurance Manager
    Veriforce, Llc Nov 2015 - Dec 2017
    Woodlands, Texas 77385
    Serve as SME in both database and contractor complianceOversee day to day CS activityEnsure effectiveness of training program and CSR knowledgeGather and analyze CC metric to ensue SLAs are metServe as resource for escalated callsServe as liaison with other departments
    View
  • Answer Pro Usa
    Call Center On-Site Manager | Recruiting | Training | Customer Service | Policies & Procedures
    Answer Pro Usa Mar 2014 - Oct 2014
    Managua, Nicaragua
    Answer Pro USA 2014Nicaragua Site ManagerI oversaw the operations for two separate entities, Geeks on Site and Responsive Call Center. My main duties have been to recruit, hire and train new employees and build the structure for the management and customer service teams. Another goal is putting in place policies and procedures that are consistent with company goals. Established KPI’s and trained Supervisors how to monitor and apply required coaching to improve sales and service levels and agent efficiency.
  • Westpark Communications
    Call Center Manager | Recruiting | Training | Customer Service | Lead Generation | Scheduling
    Westpark Communications Jun 2011 - Nov 2013
    Houston, Texas Area
    Manage the Workforce for TAS customer service inbound calls, as well as out bound agents in projects such as lead generation, customer service and appointment setting. Responsible for the generation and maintenance of the schedules and direct labor cost management.
    View
  • Appletree Answers
    Call Center Operations Manager | Site Establishment | Hiring | Training | Customer Service
    Appletree Answers Mar 2010 - Dec 2010
    Call Center responsibilities included establishing a new site in Houston and running the operations. This included finding installation of voice and data systems as well as hiring and training new employees. Monitored and coached agents and was the first contact for all customer service issues as well as proactive calling to ensure customer satisfaction.
    View
  • Essential Messaging
    Call Center General Manager | Operations | Hiring | Staff Training & Development | International
    Essential Messaging May 2005 - Aug 2009
    Oversee all Operations of the Call Center. Includes hiring, training and staff development. Invoice generation and accounts receivable management.Create and maintain schedule for 24/7 operations. Managed home based remote agents from other States as well as two international locations.
    View

Charles Vargas Skills

Customer Retention Call Center Customer Satisfaction Customer Service Hiring Cost Reduction Employee Relations Telecommunications Bilingual Conflict Resolution Training And Development Recruiting Employee Training Call Centers Account Management Strategic Planning Leadership Sales Management Crm Training Management Telemarketing Sales Direct Sales Operations Management Budgets Sales Operations Contact Centers Team Building Telephony Lead Generation Voip Team Management Team Leadership Human Resources Performance Management Cold Calling Customer Experience Solution Selling Acd Salesforce.com Workforce Management Outsourcing Selling Networking Vendor Management Call Center Development Sales Process Negotiation Quality Assurance

Charles Vargas Education Details

  • Icmi
    Icmi
    Staff Management
  • Kingwood College
    Kingwood College
    Business Administration And Management, General
  • Catholic University Puerto Rico
    Catholic University Puerto Rico
    Bilingual Education

Frequently Asked Questions about Charles Vargas

What is Charles Vargas's role at the current company?

Charles Vargas's current role is Customer Service Specialist at Cuba Travel Services.

What is Charles Vargas's email address?

Charles Vargas's email address is ch****@****ces.com

What is Charles Vargas's direct phone number?

Charles Vargas's direct phone number is +128174*****

What schools did Charles Vargas attend?

Charles Vargas attended Icmi, Kingwood College, Catholic University Puerto Rico.

What are some of Charles Vargas's interests?

Charles Vargas has interest in Social Services, Children, Civil Rights And Social Action, Environment, Disaster And Humanitarian Relief.

What skills is Charles Vargas known for?

Charles Vargas has skills like Customer Retention, Call Center, Customer Satisfaction, Customer Service, Hiring, Cost Reduction, Employee Relations, Telecommunications, Bilingual, Conflict Resolution, Training And Development, Recruiting.

Not the Charles Vargas you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.