Charles Vazquez Email & Phone Number

Florida, United States

Miami, Florida, United States

Primary Responsibilities:• Serve as primary contact for sponsors, vendors and project team for Data Management Issues.• Oversee scope of work, timeline, deliverables, milestones and workflow for responsible projects.• Supervision of design and development of clinical study databases (EDC) database validation specifications, CRF Completion Guidelines, User Acceptance Testing scripts, Data Management Plans and applicable Central Project Files.• Manage external data handling and reconciliation of external data against clinical database.• Supervise data review and cleaning activities, query management and coordination with clinical teams.• Complete database locks/freezes and ensure that required documentation was completed and filed in the Trial Master File (TMF). Secondary Responsibilities:• Supervise, train, and mentor data management staff on SOPs and procedures.• Participate in vendor management and vendor budget oversight.• Other data management duties and responsibilities as assigned.

Miami/Fort Lauderdale Area

• Developed, under supervision, data management tables and listings, data management plans, data validation plans and system validation plans.• Performed CRF tracking and data entry activities.• Developed and review programs and databases for management of data from clinical trials.• Performed, under supervision, database (EDC) design, setup and administration.• Supervised, train and mentor junior staff.• Created data management reports as needed.• Assisted with departmental audit and compliance requirements as needed.• Assisted with data management proposals.• Participated in vendor management.• Responded to help desk requests.• Assisted with database lock and the completion of final study reports.• Other data management duties and responsibilities as assigned.

Aventura

• Perform, with supervision, study database eCRF tracking and data cleaning procedures.• Perform, with supervision, maintenance review of EDC queries, including query issuance and resolution.• Respond, with supervision, to EDC help desk requests from sites and sponsors.• Utilize various EDC, RTSM (IRT), and reporting platforms to perform tasks.• Maintain user access to study systems, ensuring compliance with 21 CFR 11.• Participates in internal team meetings and sponsor meetings and responsible for taking meeting minutes and disturbing them to all appropriate team members.• Perform User Acceptance Testing for development study databases.• Create data management reports as requested.• Assist with the preparation, collection, and archival of study related clinical documents.• Participate in vendor management as assigned.• Assist with Project Management requests as requested.• Other data management duties and responsibilities as assigned.

Miami, Florida, United States

• Prepared individual income tax returns for filing.• Seek out optimal tax deduction options for each client.• Evaluate accounting requirements during discovery meetings with potential clients.• Worked with individual walk-in clients to analyze tax documents, determine deductions, and prepare both Federal and State tax returns.• Informed clients of tax options and fee structure.

• Pay invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.• Obtain revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.• Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments.• Maintains accounting ledgers by posting account transactions.• Verifies accounts by reconciling statements and transactions.• Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.• Secures financial information by completing data base backups.• Maintains financial historical records by filing accounting documents.• Contributes to team effort by accomplishing related results as needed.• Run commission reports and write checks• Accurately calculate communications taxes• Check addresses for serviceability and communicate with resellers• Create new customers in database

Senior Sales Manager• Established and maintained sales quotas• Directed sales team members by conducting weekly sales meetings and daily sales observations• Provided service to customers to meet or exceed customer expectations• Handled inquiries with regard to product, pricing, order expediting and complaints• Assisted all phone calls with courtesy and professionalism• Retained sales of $2 - $4 million a year• Assisted customers on any escalated concerns and received 6 certificates from the quality analysis department for 100% achievement of QA requirements over the course of 12 months• Assisted agents with sales calls and provided solutions• Demonstrated teamwork and assisted co-workersInbound Sales Representative• Drove sales through up-selling and cross selling techniques• Delivered exceptional customer service to our web and catalog customers• Acquire product line knowledge on all TigerDirect products• Handled and resolved customer inquiries accurately in a timely manner• Maintained and updated customer files• Built relationships with decision makers to grow or develop accountsIT Department / Network Technical Support Consultant• Provided service troubleshoot of network connections and devices remotely.• Provided technical support to customers via telephone, email and through tickets domestic and international.• Proven success working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues• Investigate arising incidents caused by malicious activities, and identified false positives