Charles Veldhoff Email & Phone Number

Holland, Michigan

Manages the planning, record-keeping, and programming of fixed route bus stop and route pattern data, both in RouteMatch software and other formats utilized by staff, and coordinates changes with various departmental staff.Develops timely planning of temporary fixed route changes related to roadwork or specials events/parades, and coordinates information with appropriate departmental staff.Prepares documents for public and Federal review, to ensure transit system compliance for Disadvantaged Business Enterprise, Title VI and Limited English Proficiency programs.Monitors and reports on performance metrics and measurements.Determines site selection, design, purchase and installation of passenger shelters. Serves as transit system representative of the publicly-represented Local Advisory Council, tasked with identifying and analyzing internal and external transit issues affecting the public and developing solutions to address gaps. Also, conducts additional community outreach forums for discussion of transit-related issues.Chairperson of the Operations Committee, consisting of bus operator and customer service representatives tasked with identifying and analyzing internal and external service and policy issues affecting the transit system, and developing solutions to address gaps.Serves as member of the Management Committee, the leadership team tasked with identification, prioritization and assignment of all transit-related projects and policies. Serving additionally as committee Secretary, responsible for coordinating agenda items and associated background data and information, and minute-recording duties.

Holland, Michigan

Lead staff member tasked with customer complaint record keeping and resolution.Served as transit system resource for interested parties, attending public events and informational sessions, providing various service information and reporting public concerns and feedback. Maintained Federally-mandated fixed-route ridership sampling and reporting database.Assisted with overseeing customer service team, implementing a performance monitoring system.Assisted with execution of marketing and communications plans, and special event planning.Assisted walk-in customers with service questions, ride reservations, and ticket/pass sales.Responsible for LED transit bus signage system—including software programming and vehicle downloading—and periodic software updating.

Holland, Michigan

Served as primary marketing contact for U.S. and Canadian sales network, providing direct training and ongoing assistance for a web-based product sampling and literature fulfillment system.Managed operation of the literature fulfillment system, including inventory management.Coordinated all bulk mailings of marketing materials, including newly-created product offerings and reintroduced literature. Assisted with research related to web-based marketing tools and lead-generation sales services.

Holland, Michigan

Office furniture assembly and packaging; production line inventory and UPS computer entry.Participated in multiple KAIZEN work study teams.Assisted with production line layout and design, and corresponding installation and setup.