I am dedicated to ensuring the highest emergency response and public safety standards. I work with a team of highly skilled telecommunicators and dispatchers, providing guidance, support, and oversight during critical incidents. My role encompasses managing daily operations, coordinating with emergency services, and maintaining effective communication channels. I am committed to fostering a collaborative and efficient work environment, ensuring that our team is well-prepared to handle the… Show more I am dedicated to ensuring the highest emergency response and public safety standards. I work with a team of highly skilled telecommunicators and dispatchers, providing guidance, support, and oversight during critical incidents. My role encompasses managing daily operations, coordinating with emergency services, and maintaining effective communication channels. I am committed to fostering a collaborative and efficient work environment, ensuring that our team is well-prepared to handle the complexities of emergency dispatching for police, fire, and EMS services.I supervise and mentor a team of 9-1-1 dispatchers, ensuring adherence to protocols and procedures, while overseeing the management of emergency calls, dispatching appropriate resources, and providing real-time support. I conduct performance evaluations and training sessions to enhance dispatcher skills and knowledge. Additionally, I collaborate with law enforcement, fire departments, EMS, and other agencies to ensure seamless communication and coordination. Implementing and maintaining quality control measures to ensure exceptional service delivery is a key focus, along with managing shift schedules, resource allocation, and addressing any operational challenges.With a commitment to excellence and a focus on continuous improvement, I strive to enhance the effectiveness of our emergency communications system. My goal is to ensure the safety and well-being of our community by providing prompt, accurate, and reliable emergency response services. Show less

Building on my extensive experience within emergency services, I undertook the role of Public Safety Dispatcher II with additional responsibilities as an acting Shift Supervisor at the 911 Center. This role not only encompassed the core duties of Public Safety Dispatcher I and II / OEC but also expanded to include the critical oversight of the center's daily operations.As an acting Shift Supervisor, my responsibilities were multifaceted, involving the coordination of daily staffing… Show more Building on my extensive experience within emergency services, I undertook the role of Public Safety Dispatcher II with additional responsibilities as an acting Shift Supervisor at the 911 Center. This role not only encompassed the core duties of Public Safety Dispatcher I and II / OEC but also expanded to include the critical oversight of the center's daily operations.As an acting Shift Supervisor, my responsibilities were multifaceted, involving the coordination of daily staffing needs, ensuring the team was fully equipped and ready to respond to emergencies. My role was pivotal in providing answers to complex inquiries, facilitating informed decision-making in line with the latest policies and procedures. This position demanded a high level of communication, necessitating frequent notifications to both superiors and external agencies to maintain a seamless operation.My tenure in this capacity was characterized by a commitment to operational excellence, effective team leadership, and a proactive approach to problem-solving. I ensured that our center operated with efficiency and precision, upholding the highest standards of public safety and emergency response. This experience further solidified my leadership skills and deepened my understanding of the critical nature of emergency communication systems.I also held this role from January 2011 to May 2013 Show less

I seamlessly managed the responsibilities of a Telecommunicator, Police Dispatcher, and Fire Dispatcher, ensuring effective coordination within the County's comprehensive emergency services. My expertise extended across managing dispatch operations for the County Fire Departments, ambulances, and commercial EMS providers, utilizing specific channels for efficient communication and operational coordination. As a Fire Dispatcher, my responsibilities were critical in overseeing the response for 56… Show more I seamlessly managed the responsibilities of a Telecommunicator, Police Dispatcher, and Fire Dispatcher, ensuring effective coordination within the County's comprehensive emergency services. My expertise extended across managing dispatch operations for the County Fire Departments, ambulances, and commercial EMS providers, utilizing specific channels for efficient communication and operational coordination. As a Fire Dispatcher, my responsibilities were critical in overseeing the response for 56 Fire and EMS agencies, where my decision-making was guided by a life-over-property principle and detailed mutual aid protocols.My proficiency in communications technology was showcased through my adept handling of Motorola Centracom Elite, Harris Symphony radio systems, and operations across VHF, UHF, and 700/800 MHz trunked systems. This allowed for unparalleled monitoring and management of department-specific communications, mutual aid requests, and emergency operations channels.Employing a quick reference guide tailored for the City of Rochester and the Ridge Road Fire District, I strategically assigned emergency apparatus in accordance with departmental guidelines and the county's emergency management strategies, ensuring comprehensive coverage and rapid deployment. Beyond operational duties, my commitment to excellence in emergency communications was further demonstrated through my role as a classroom instructor and Communications Training Officer. Certified by the Association of Public Safety Communications Officers in various disciplines, I dedicated myself to the continual enhancement of our procedures and policies, and the development of robust training curricula. My efforts ensured that our team remained at the cutting edge of emergency communication practices, prepared to meet the community's needs with precision and professionalism. Show less

During a two-month tenure as an in-title Shift Supervisor at the 911 Center, I embraced the complexities of overseeing the center's operations. This temporary leadership role entrusted me with the critical responsibilities of managing daily staffing, resolving inquiries, and implementing decisions grounded in the institution's policies and procedures. My duties also encompassed timely communication with superiors and coordination with external agencies, ensuring operational harmony and… Show more During a two-month tenure as an in-title Shift Supervisor at the 911 Center, I embraced the complexities of overseeing the center's operations. This temporary leadership role entrusted me with the critical responsibilities of managing daily staffing, resolving inquiries, and implementing decisions grounded in the institution's policies and procedures. My duties also encompassed timely communication with superiors and coordination with external agencies, ensuring operational harmony and responsiveness.In this capacity, I took on the additional responsibilities of addressing and investigating concerns raised by the public, our user agencies, and colleagues. A pivotal part of my role was the mentorship and performance evaluation of team members. I dedicated myself to providing thoughtful feedback aimed at nurturing a culture of excellence and continuous development within our team. This temporary assignment not only honed my supervisory skills but also reinforced my commitment to maintaining the highest standards of public safety service. Show less

In my role as Deputy EMS Coordinator for Monroe County, I've had the privilege of steering our pre-hospital emergency medical services towards new heights of efficiency and effectiveness. My responsibilities encompass a wide range of critical functions, from providing technical and administrative support to local EMS agencies, to leading the charge in system-wide innovations and training excellence. I'm deeply involved in developing and administering comprehensive training programs that elevate… Show more In my role as Deputy EMS Coordinator for Monroe County, I've had the privilege of steering our pre-hospital emergency medical services towards new heights of efficiency and effectiveness. My responsibilities encompass a wide range of critical functions, from providing technical and administrative support to local EMS agencies, to leading the charge in system-wide innovations and training excellence. I'm deeply involved in developing and administering comprehensive training programs that elevate our personnel's readiness and response capabilities, ensuring the highest standards of emergency medical care across the county.My tenure has been marked by a focus on enhancing quality assurance, managing the EMS Mutual Aid plan to foster a robust network of emergency response, and serving as an essential information resource for both governmental and local agencies. I've also led our efforts in crisis support through the Critical Incident Stress Management Program, offering vital assistance to personnel navigating the psychological impacts of their work.A key aspect of my role involves responding to major incidents, including hazardous material situations, where I coordinate our efforts to ensure a swift and effective EMS response. Additionally, I oversee the operational aspects of our EMS station at the Monroe County Emergency Operations Center and manage the Health Alert Network (HAN), critical components in our overall readiness and public health emergency response strategy.Through my leadership, strategic planning, and commitment to continuous improvement, I've helped shape a resilient and highly skilled EMS network in Monroe County, ready to meet the complex challenges of emergency medical services in the 21st century. Show less

As a Consultant with APCO Consulting Services (ACS), I play a pivotal role in enhancing the operations, organizational structure, and technological capabilities of Emergency Communication Centers (ECCs) and related organizations. My expertise encompasses a comprehensive range of consulting services, from conducting detailed Staffing Analysis and Training Reviews to evaluating Systems, Operations, Governance structures, and ensuring Standards Compliance. Additionally, I specialize in the… Show more As a Consultant with APCO Consulting Services (ACS), I play a pivotal role in enhancing the operations, organizational structure, and technological capabilities of Emergency Communication Centers (ECCs) and related organizations. My expertise encompasses a comprehensive range of consulting services, from conducting detailed Staffing Analysis and Training Reviews to evaluating Systems, Operations, Governance structures, and ensuring Standards Compliance. Additionally, I specialize in the thorough review of Policies & Procedures, offering tailored recommendations that drive operational excellence and improve emergency response effectiveness.In this capacity, I collaborate closely with ECCs to identify areas for improvement, leveraging my deep understanding of public safety communications to propose and implement strategic solutions. My work not only addresses immediate operational challenges but also lays the groundwork for long-term success by aligning ECC practices with best-in-class standards and innovations in the field.Through meticulous analysis and strategic foresight, I've contributed to the transformation of ECC operations, enhancing their efficiency, responsiveness, and overall service delivery. My commitment to excellence and continuous improvement in emergency communication services underscores my dedication to making a significant impact in the field, ensuring communities receive the highest level of emergency support. Show less

As an Adjunct Instructor with APCO, I am deeply engaged in the educational advancement of public safety professionals, teaching an extensive array of APCO's courses. My teaching portfolio includes core subjects such as Public Safety Telecommunicator, Fire Service Communications, Law Enforcement Communications, Emergency Medical Dispatcher, and Communication Center Supervisor. These courses are crucial for the foundational and advanced training of professionals in the dynamic field of emergency… Show more As an Adjunct Instructor with APCO, I am deeply engaged in the educational advancement of public safety professionals, teaching an extensive array of APCO's courses. My teaching portfolio includes core subjects such as Public Safety Telecommunicator, Fire Service Communications, Law Enforcement Communications, Emergency Medical Dispatcher, and Communication Center Supervisor. These courses are crucial for the foundational and advanced training of professionals in the dynamic field of emergency response communications.Beyond my teaching responsibilities, I have played a significant role in the development and revision of key APCO courses. I was instrumental in creating the "Bullying and Negativity in the Communication Center" course and its subsequent edition, addressing critical workplace issues. My contributions also extend to the second edition of the Registered Public-Safety Leader course and the latest update of the Emergency Medical Dispatch v5.4. These efforts reflect my commitment to ensuring that the curriculum not only meets the current industry standards but also addresses the evolving challenges faced by public safety professionals.In this role, I have the privilege of shaping the competencies and skills of those at the forefront of emergency response. My work as an instructor and developing curriculum with APCO allows me to contribute significantly to the professional growth of individuals dedicated to serving their communities, ensuring they are equipped with the knowledge and skills to perform at their best. Show less

In the critical role of a PSAP Assessor, I am entrusted with ensuring the highest standards of efficiency, reliability, and operational excellence within 911 Communications (PSAP) Divisions. Guided by the comprehensive Accreditation Manual, my responsibilities span the evaluation of 38 distinct standards that a county's 911 division must meet or exceed to achieve accreditation. These standards encompass a wide range of operational aspects, including administration, training, technology… Show more In the critical role of a PSAP Assessor, I am entrusted with ensuring the highest standards of efficiency, reliability, and operational excellence within 911 Communications (PSAP) Divisions. Guided by the comprehensive Accreditation Manual, my responsibilities span the evaluation of 38 distinct standards that a county's 911 division must meet or exceed to achieve accreditation. These standards encompass a wide range of operational aspects, including administration, training, technology, operations, emergency response planning, uniform standards of procedure, public relations, and office operations standards.Beyond assessment, my role is pivotal in the evolution of these standards. I actively contribute to updating current standards, phasing out obsolete ones, and crafting new standards to keep pace with rapidly evolving technology and the changing landscape of emergency communication. This process is crucial for maintaining the relevance and effectiveness of the accreditation program, ensuring it reflects best practices and the latest advancements in the field.My work as a PSAP Assessor not only upholds the integrity and quality of 911 communication services but also drives continuous improvement. By ensuring rigorous adherence to comprehensive operational standards, I play a vital part in enhancing the capacity of emergency communication divisions to serve their communities effectively, reliably, and with the utmost professionalism. Show less

As a Communications Specialist at CHS MIHC, I played a vital role in the dispatch area, handling a broad spectrum of tasks critical for effective emergency response coordination. My responsibilities included processing incoming emergency calls through computerized systems like CAD (Computer-Aided Dispatch) and MDT (Mobile Data Terminal), as well as traditional phone calls from the county 911 center and other sources. I efficiently dispatched these calls to the appropriate CHS resources… Show more As a Communications Specialist at CHS MIHC, I played a vital role in the dispatch area, handling a broad spectrum of tasks critical for effective emergency response coordination. My responsibilities included processing incoming emergency calls through computerized systems like CAD (Computer-Aided Dispatch) and MDT (Mobile Data Terminal), as well as traditional phone calls from the county 911 center and other sources. I efficiently dispatched these calls to the appropriate CHS resources, ensuring prompt and accurate emergency service delivery.My role extended to logging crucial details for ambulances on calls, managing the strategic placement of on-duty ambulances to optimize response times, and maintaining clear communication across several radio channels. Additionally, I handled phone inquiries and used a paging program for disseminating information, utilizing advanced tools such as Bryx for mobile data and Traccar for GPS tracking to enhance operational efficiency.Significantly, I contributed to the establishment of CHS's dispatch program, developing foundational policies, procedures, and training materials. This initiative was key to building a robust dispatch system, aligning with CHS’s commitment to providing exceptional emergency medical services. My efforts in this capacity underscored my commitment to excellence and innovation in emergency response management. Show less

In my role, I specialize in instructing CPR, First Aid, and AED courses, catering to both professional rescuers and the general public. This position not only demands a deep understanding of life-saving techniques but also requires the ability to quickly and professionally address students' inquiries, ensuring they receive the most accurate and helpful information. Furthermore, I am responsible for evaluating students' skills against the rigorous criteria set forth by the American Heart… Show more In my role, I specialize in instructing CPR, First Aid, and AED courses, catering to both professional rescuers and the general public. This position not only demands a deep understanding of life-saving techniques but also requires the ability to quickly and professionally address students' inquiries, ensuring they receive the most accurate and helpful information. Furthermore, I am responsible for evaluating students' skills against the rigorous criteria set forth by the American Heart Association (AHA), ensuring that each individual meets the high standards necessary for certification.As part of the Training Center Faculty, my responsibilities extend beyond teaching. I play a pivotal role in the development of new lesson plans, which are crucial for the ongoing training and recertification of 9-1-1 dispatch employees. This involves a continuous process of refinement and adaptation to keep the curriculum relevant and effective. Additionally, I manage essential administrative tasks, such as maintaining accurate records of course rosters, evaluations, and other pertinent documentation, ensuring the training center operates smoothly and in compliance with regulatory requirements.A key aspect of my role involves the recruitment of current providers with the potential to become instructors themselves. By leading the instructor train-the-trainer course, I empower new trainers with the knowledge and skills needed to effectively teach life-saving techniques to others. This not only expands the reach of our training programs but also enhances the overall quality of emergency response training provided. My comprehensive approach to teaching and faculty responsibilities underscores my commitment to excellence in emergency response education and the continuous improvement of our training center's impact. Show less

As a New York State EMT-D, I dedicated my time to volunteering with a local ambulance company, embodying the critical role of an EMT (Medic) on the front lines of emergency medical response. My responsibilities were multifaceted, beginning with establishing on-scene command and conducting triage to assess and prioritize patient needs effectively. This role required a profound understanding of emergency scenarios, enabling me to make swift, informed decisions that could mean the difference… Show more As a New York State EMT-D, I dedicated my time to volunteering with a local ambulance company, embodying the critical role of an EMT (Medic) on the front lines of emergency medical response. My responsibilities were multifaceted, beginning with establishing on-scene command and conducting triage to assess and prioritize patient needs effectively. This role required a profound understanding of emergency scenarios, enabling me to make swift, informed decisions that could mean the difference between life and death.In treating sick and injured patients, I adhered strictly to both local guidelines and New York State Protocols, applying my training and expertise to deliver high-quality care under pressure. This care extended from initial assessment through to the application of appropriate treatments, always with the goal of stabilizing patients for transport or preventing further harm. Documentation was a critical part of my duties, requiring meticulous recording of patient conditions, treatments administered, and the outcomes of those treatments, ensuring a complete and accurate medical record.Post-care, my responsibilities continued with the thorough cleaning and disinfection of the ambulance, a vital step in preventing the spread of infectious diseases and ensuring a safe environment for both patients and healthcare providers. Additionally, I meticulously restocked and maintained the ambulance in strict compliance with New York State Health Law Part 800, guaranteeing that the vehicle was always ready for the next emergency call. This role not only tested my capabilities as an EMT but also deepened my commitment to serving my community with professionalism and compassion. Show less

In my role, I engaged directly with students from Police, Fire, and EMS backgrounds, focusing on imparting the practical knowledge and skills crucial to Emergency Medical Services (EMS). This hands-on approach allowed me to work closely with each student, guiding them through real-life scenarios and techniques that are vital in the field of emergency response. My responsibilities extended beyond instruction, as I also served as a New York State (NYS) EMT Examiner, evaluating the students'… Show more In my role, I engaged directly with students from Police, Fire, and EMS backgrounds, focusing on imparting the practical knowledge and skills crucial to Emergency Medical Services (EMS). This hands-on approach allowed me to work closely with each student, guiding them through real-life scenarios and techniques that are vital in the field of emergency response. My responsibilities extended beyond instruction, as I also served as a New York State (NYS) EMT Examiner, evaluating the students' competencies and ensuring they met the rigorous standards set by the state for EMS practitioners. This dual role required a deep understanding of EMS protocols and a commitment to fostering the next generation of emergency responders.As a Police Master Instructor, my duties encompassed significant administrative responsibilities, including the meticulous management of all required documentation. This involved maintaining records essential for the college's accreditation and compliance, as well as preparing and submitting detailed paperwork to the New York State Department of Criminal Justice Services. The integrity of these processes was crucial, not only for meeting state regulations but also for ensuring the highest standards of training and certification for our students. My commitment to excellence in both practical instruction and administrative oversight supported the development of competent, skilled professionals ready to serve their communities in emergency services. Show less

In my role as a New York State Certified Peace Officer, my primary responsibility was patrolling the Town of Greece's parks, schools, and other municipal properties in a marked police car. This entailed conducting routine patrols and taking appropriate action to address criminal activities observed during patrol duties. Additionally, I provided support to the Greece Police Department by assisting with traffic control at events such as parades, carnivals, and emergency scenes, ensuring public… Show more In my role as a New York State Certified Peace Officer, my primary responsibility was patrolling the Town of Greece's parks, schools, and other municipal properties in a marked police car. This entailed conducting routine patrols and taking appropriate action to address criminal activities observed during patrol duties. Additionally, I provided support to the Greece Police Department by assisting with traffic control at events such as parades, carnivals, and emergency scenes, ensuring public safety and order.As part of my duties, I played a significant role in training and development within the Greece Police Department. At the in-house academy, I instructed recruits on crucial topics such as verbal and non-verbal communication skills, radio procedures, and the use of 10 codes. Beyond classroom instruction, I served as a Patrol Officer, where I mentored and evaluated recruit officers in the field as part of their Field Training Officer (FTO) program. This hands-on approach to training ensured that new officers were well-prepared and equipped with the necessary skills to serve effectively in their roles within the department. Show less

In my role as a Dispatcher, I maintained oversight of our fleet, including three ambulances and two ALS fly cars, along with any mutual-aided ambulance companies operating in the town. Utilizing two-way radios and keyboard-operated Mobile Data Terminals (MDTs), I tracked vehicle locations, times, and assignments efficiently, ensuring optimal deployment and coordination of resources.Transitioning to the role of a 1st Medic Trainee, I assumed responsibility for primary patient care and… Show more In my role as a Dispatcher, I maintained oversight of our fleet, including three ambulances and two ALS fly cars, along with any mutual-aided ambulance companies operating in the town. Utilizing two-way radios and keyboard-operated Mobile Data Terminals (MDTs), I tracked vehicle locations, times, and assignments efficiently, ensuring optimal deployment and coordination of resources.Transitioning to the role of a 1st Medic Trainee, I assumed responsibility for primary patient care and incident command at multiple patient incidents, providing critical support until further assistance arrived. As both 1st and 2nd Medic, I conducted patient assessments, gathered demographic information, recorded vital signs, and delivered appropriate care, ensuring the highest standards of medical attention were provided.In my capacity as a Driver, I maintained constant communication with our dispatcher and EMS dispatchers via two-way radio, facilitating seamless coordination and ensuring efficient response to emergencies.As a CPR Instructor certified by the American Heart Association, I conducted training sessions for new members and community members, as well as recertification courses, adhering to current AHA standards. My responsibilities included imparting life-saving skills and ensuring participants met the necessary requirements for CPR certification. Show less

In my dual role within Monroe County's public safety operations, I served as both a Telecommunicator and Police Dispatcher, ensuring the safety of approximately 750,000 residents. As part of the sole Public Safety Answering Point (PSAP), I efficiently managed over 4,000 daily Computer-Aided Dispatch (CAD) events, handling emergency and non-emergency calls with precision. Certified through the National Academy of Emergency Dispatch as an Advanced Emergency Medical Dispatcher (AEMD), I utilized… Show more In my dual role within Monroe County's public safety operations, I served as both a Telecommunicator and Police Dispatcher, ensuring the safety of approximately 750,000 residents. As part of the sole Public Safety Answering Point (PSAP), I efficiently managed over 4,000 daily Computer-Aided Dispatch (CAD) events, handling emergency and non-emergency calls with precision. Certified through the National Academy of Emergency Dispatch as an Advanced Emergency Medical Dispatcher (AEMD), I utilized state-of-the-art dispatch systems including ProQA Paramount and the Litton/PRC Cobalt CAD system, alongside innovative communication tools like Text-to-911 services.My responsibilities extended to serving 13 law enforcement agencies, where I prioritized incidents based on detailed protocols and procedures, using advanced Motorola Centracom Elite radios and eJustice for comprehensive checks across multiple systems. This ensured efficient dispatch and enhanced community safety.Beyond operational duties, I played a pivotal role in training and development, mentoring new dispatch professionals as a classroom and floor trainer. As Training Center Faculty for the American Heart Association, I taught Basic Life Support and HeartSaver CPR/AED courses, equipping both new employees and city staff with essential life-saving skills. This comprehensive approach not only fortified our emergency response framework but also reinforced our community's resilience. Show less

In my multifaceted role as a clerical staff member, I adeptly navigated through various functions with precision and versatility. Serving as a cashier, I exemplified a commitment to excellence by meticulously scanning products, ensuring accurate pricing, and skillfully packing items for customer satisfaction.Elevating my responsibilities, I assumed a pivotal role at the service desk, where I facilitated seamless transactions, managed customer refunds, and swiftly resolved any arising… Show more In my multifaceted role as a clerical staff member, I adeptly navigated through various functions with precision and versatility. Serving as a cashier, I exemplified a commitment to excellence by meticulously scanning products, ensuring accurate pricing, and skillfully packing items for customer satisfaction.Elevating my responsibilities, I assumed a pivotal role at the service desk, where I facilitated seamless transactions, managed customer refunds, and swiftly resolved any arising complaints with finesse and diplomacy.During periods of heightened demand, I seamlessly transitioned into critical roles such as a pharmacy technician and shipping/receiving clerk. As a pharmacy technician, I efficiently processed customer orders, provided comprehensive assistance, and collaborated closely with pharmacists to ensure operational efficiency. Similarly, in shipping and receiving, I demonstrated exceptional organizational acumen by overseeing inventory, placing restocking orders, and managing deliveries with precision.Central to my responsibilities was the meticulous management of cash drawers. From counting cash and preparing daily bank deposits to generating comprehensive reports and setting up drawers for subsequent shifts, I maintained a flawless record of financial transactions, ensuring accountability and accuracy throughout.My ability to excel across a spectrum of roles underscores my dedication to excellence and my unwavering commitment to delivering exceptional results in every aspect of my work. Show less