Charles Waller Email & Phone Number

Denver, Colorado, United States

Prospecting and Sales Growth: -Engaged with marketing team to identify, target and engage with prospective accounts using a variety of sales development techniques.-Utilized data-driven insights to assess client readiness for the adoption or migration of new technology solutions (Google Workspace, Chrome OS Licensing, Chrome Hardware).-Leveraged market intelligence and competitive analysis to identify opportunities for growth and optimize sales strategies for maximum impact.Continuous Improvement and Innovation: -Participated in ongoing training and professional development initiatives to stay up to speed on industry trends, emerging technologies, and best practices in SaaS sales and client management. -Certified in Google Education, SMB, Enterprise, and Education Deployment Sales in addition to ISO 27001 Data Security certification.Client Relationship Management: -Demonstrated Promevo's value to current and prospective clients via phone, email, product demonstration, and Google Meet collaboration.-Maintained accurate data for cross-reference amongst customer success, sales, marketing, and engineering in a variety of CRM tools including Hubspot, LinkedIN Sales Navigator and internal resources.Programs: Hubspot, Magento, LinkedIN Sales Navigator, GovSpend, Google Workspace

Littleton, Colorado

Inside-Sales Management: -Developed and executed strategies to exceed daily, weekly, monthly sales goals and innovate the sales model-Lead the onboarding and development of new sales representatives to ensure a high performing team. Including the hiring process, onboarding, training, and retention.-Managed and provided guidance to a team of 12 to 16 direct reports, fostering a culture of accountability and performance achievement.-Communicated sales goals, career path, expectations and performance metrics effectively to the team.Analytical Focus:-Monitored and analyze key performance indicators including close-rate percentages, productivity metrics, upselling efficiencies, and quality assurance standards.-Conducted call monitoring and review weekly performance metrics to assess individual and team performance.-Analyzed quantitative data to identify trends, opportunities, and areas for improvement.-Conducted regular one-on-one meetings and performance evaluations to provide feedback and support to direct reports.Collaboration:-Collaborated with senior leadership to analyze performance data and develop business strategies for growth and innovation.-Presented actionable insights and recommendations based on data analysis to inform strategic decision-making.-Participated in cross-functional teams to align sales initiatives with overall business objectives.Programs: Oracle, Salesforce, Tableau, Excel, Outlook

Lexington, Kentucky Area

Territory Management:-Led the entire sales process, from prospecting to closing deals, within a diverse geographical territory covering Kentucky, Indiana, Ohio, Tennessee, and Georgia.-Implemented strategic plans to penetrate new markets and expand the client base across the territory.Client Relationship Development: - Built and nurtured relationships with net-new clients, earning their trust and loyalty through personalized attention and tailored solutions-Acted as a primary point of contact for clients, addressing inquiries, resolving issues, and providing ongoing support to ensure a positive client experience throughout the sales cycle Technology Adoption Assessment: -Conducted thorough evaluations of client needs and challenges, identifying opportunities to enhance value through the implementation of innovative home technology solutions tailored to each client's unique requirements

Lexington, Kentucky Area

Customer Service experience in hospitality, assisted in layered dynamics of customer satisfaction, engaged in customer-facing interaction daily. Assisted guests with overall customer satisfaction and provided efficient, satisfying solutions to guest complaints and concerns.Worked efficiently to help guest services team remain on track with day-to-day tasks, provided valuable input during team meetings to keep innovation and progression at the forefront of the customer experience.