Charles W. Email & Phone Number

Support and Administration of Zabbix Enterprise Monitoring.

Denver, Colorado, United States

Westminster, CO

• Team transitioned under new leadership, aligned closer to SRE team.
• Moved to Agile: SMART, JIRA, Confluence in late 2018.
• Responded to initiative to cut unnecessary overhead Nov. 2018. Retired HP OM support saving $800K. Returned to SME of HP OM. Transitioned from Managed Service. Implemented process improvement resulting in reduction of.
• Assumed SME responsibility over Tidal Workload Automation.
• Outlined improvement roadmap of Tidal: Retire legacy systems, Dev/Ops CI/CD, Upgrade and transition to Cloud hosted/SAAS/PAAS.
• Lead team of three Near Shore developers in the implementation of ZABBIX – Replace COTS HP OM.

Broomfield, CO

• Manager and Technical resource: HP OM, Sitescope, SPLUNK, Tidal Workload Scheduler.
• Augmented team with a Managed Service: 11 offshore and 1 onshore, 2 associates.
• Trained 24x5 team. Brought L1|2 support back, to improve stability and delivery of service.
• Transitioned Managed Services, joined Infrastructure ITIL team, collaborated over Priority issues, improved site stability and services.
• Lead consolidation of Sitescope [Sire Reliability] monitors into SPLUNK. Compliance and Cost Savings.
• Partnered with Retail developers, delivering monitoring to Store POS, Copy and Print, other endpoints.

Broomfield, CO

• Administration of HP Operations Manager [HP OM], Sitescope, Dynatrace.
• Consolidated 7 HP OM servers into two RHEL 5 OM 9 instances.
• Supported Private Cloud automation initiative, designing scripts for Operations Orchestration SA execution.
• Worked with infrastructure teams to onboard infrastructure monitoring using SNMP
• Upgraded VMWare monitoring.
• Worked with project team, guiding PM to the correct tool, to develop an SLA monitor across 7 breakpoints/technologies to alert on Root Cause. SPLUNK, HP OM, and Service Now event management was orchestrated to alert.

Framingham, Massachusetts, United States

Framingham, Massachusetts, United States

Broomfiled, CO

• HP Operations Manager admin, providing capacity and performance insights into Enterprise Infrastructure.
• Retired Maestro, assisting with transition of applications into Tidal Workload Automation.
• Support of Sitescope and Dynatrace, providing insights into Site Reliability.
• Transition from Remedy to Service Now ITSM, working with a consultant and HP OM integrations.
• Enhanced monitoring through scripting, correlation configurations, advanced product solutions.
• Lift and shift of HP OM 8 to version 9 for legacy CEXP Data Center Monitoring.

Broomfield, CO

• Administration of HP Operations Manager, uplifting version 6 to version 8, integration to NNM.
• Systems Administration of SOLARIS, HP-UX, AIX, LINUX.
• Batch scheduling of Business Critical Processes for a high-volume production environment.
• Administration, 24x7 support, and training for MAESTRO, SPOOLMATE and TAPES PLUS.
• Developed solutions to supplement SpoolMate and Maestro implementation.
• Improved ITIL solution: Maestro, OpenView and Remedy, increasing visibility over critical production issues by directly assigning critical incidents to support teams.

Broomfield, CO

Continued my services as Prodcution Scheduler and HP3000 Jr Administrator for Corporate Express during a transition period for the consulting group Total Systems Resources. Later re-hired by Corporate Express.

Broomfield, CO

Started in DC Operations, transitioned into HP3000 Administration and Maestro/Spoolman (DCMPak) Administration on HP3000. Work Y2K concerns for HP3000 production environment. Transitioned to a consulting agreement for three months only to be rehired.

Hermosa Beach, CA

• Maestro Batch scheduling: critical updates involving Payroll and Member Drafts, backups, file transfers.
• Worked with DP team leveraging Unison’s DCMPak programing interface to improve production schedules, Operator prompts, and documentation, creating a User/Operator friendly environment.

Santa Monica, CA

• Maestro and Spoolmate Administration: Batch Processing, distributed printing of critical reports.
• Managed Central print center and remote printers, performing maintenance and repairs.
• Improved administration of printers using OpenView to indicate issues.

San Bernardino, CA

• Data Center OperationsData Center Operations.
• Backups and Recoveries. Print invoices, client letters, claim checks, other forms.
• Improved procedures for spool file management through use of native mode spooler commands to limit idle printer time. Improved creation of JCL to handle the printing of reports and problem tracking.

Burbank, CA

• Data Center Operations, tape librarian, batch scheduling, user account administration.
• Developed Contracts Returns and repairs tracking solution in POWERHOUSE/COGNOS: databases, QUICK screens and QUIZ reports.

Marina Del Rey, CA

• Managed critical production schedules and backups on a networked set of HP3000’s with shadowed database.
• L1 Support: problem documentation and escalations, user request management, and archived report recovery.
• Responsible for a large volume of critical reports.
• Assisted with transition to Unison’s Maestro scheduler and Spoolmate report manager, and Tapes software.
• Backup scheduling and disaster recovery management with offsite tape archive.

Glendale, CA

• Data Center Operations and Developer for Investment firm.
• Performed backups on a 950 HP Spectrum 3000 (prior experience on a 48 HP 3000).
• Managed monthly Batch and reports. Updated and maintenance programs.
• Application development in INFOSYS SPEEDWARE 4.0.