Charles Wisley Fonseca Email & Phone Number

With over 11 years of experience in technical service operations, I currently serve as a Service Key Account Engineer, acting as the primary on-site customer contact and representing Tetra Pak with professionalism and technical expertise. I lead regular technical discussions, spearhead continuous improvement meetings, and manage crises, all while contributing to critical operational decision-making aligned with Tetra Pak’s strategic standards, guidelines, and methodologies for packaging and process design.With a focus on long-term growth, I proactively identify customer needs, introduce innovative Tetra Pak plant components, and support the implementation of new portfolio solutions that deliver added value and enhance customer satisfaction. My role also involves advocating for the growth of profitable service contracts by leveraging performance data to demonstrate value to the customer.I excel in collaborative environments, working closely with multiple stakeholders to ensure alignment with Service Key Account Managers and providing technical support for issue resolution in projects. Self-driven and capable of working independently, I continuously strive for operational excellence and customer success.