Charles Witkes Email & Phone Number

Wilmington, Massachusetts, Us

Round Rock, Texas, Us

* Implemented best practices to manage, budget, and deliver and outstanding multi-tier support model for 20,000 SAP users, which flawlessly leveraged onshore, offshore, contractor and employee resources.* Lead Service and Delivery centers for SAP Solution, including Manufacturing, Inventory Management, Customer Relationship Management (CRM) and Professional Services.* Received multiple promotions up to Senior Manager, managed diversified team of 28 people to enable the best possible support and delivery of an outstanding SAP Solution.* Maintained record-breaking support customer satisfaction score of 95%, and 98% adherence to service-level agreements for response and resolution times through revamped service programs.* Reduced support costs by 20%+ by accurately identifying and implementing continuous improvements, with maintained focus on automation and swift, reliable problem resolution; outperformed system availability target of 98.5%* Spearheaded outsourcing and insourcing efforts for an offshore support organization with 7K end-users and a $1.2M budget. * Scoped and lead multiple large-scale project initiatives while adhering to budget and timeline, including 2 SAP upgrade projects with a $2M budget, projected was cited as key enabler for additional core business capabilities* Provided technical expertise in multiple areas such as inventory management, plant maintenance, warehouse management, and production execution

Round Rock, Texas, Us

Walldorf, Bw, De

Delivered service excellence for industry-leading clients, including Performance Food Group, Heinz and Coca-Cola Beverages.Select Engagements:Delta Airlines – Procurement and Planning Team Lead, Global SAP ECC 6.0 focused on maintenance and repair* Reduced and rationalized vendor list through data analysis, enabled automation for procurement through industry e-commerce site, and assured compliance with FAA policies and procedure in the repair and purchase of components.* Increased and streamlined ability to file warranty claims based on serial-level tracking of critical components, including flight history and purchase history.Heinz – Procurement and Manufacturing Team Lead, Global SAP ECC 6.0 and SRM 7.0 implementation* Provided vital input and expertise related to Central Contract Management for ECC and SRM integration; led design and configuration for Procurement processes.* Authored functional specifications to meet business requirements and led development of test cases and test execution.Coca-Cola Enterprise – Materials Management Team Lead, SAP 4.7 global implementation focusing on Supply Chain processes* Spearheaded all procurement processes, including integration to SAP APO PP/DS; significantly improved invoice matching accuracy 40% by improving contract pricing capabilities and utilizing cash discount functionality. * Developed unique automated tool to minimize inbound freight charges and maximize truck capacity.* Restructured efforts for defining, gathering, cleansing, converting and documenting essential master data elements, including material master, vendor master, and bill of materials.* Designed innovative automated solution that simplified the procurement of key ingredientsSAP implementationsDelta AirlinesHeinz FoodsPerformance Food GroupCoca Cola EnterprisesCoca Cola Beverages Charlotte

Us

• Provided key input and expertise related to Central Contract Management for ECC and SRM integration• Worked within SRM to assist in testing and design• Lead design and configuration for Procurement processes• Authored functional specifications to meet business requirements• Lead development of test cases

Richmond, Va, Us

Armonk, New York, Ny, Us

* Acted as Subject Matter Expert for Novartis’s SAP 4.7 implementation focusing on Supply Chain processes, reducing compliance risk and costs by 20% and overall development costs by 30%.* Served as Materials Management and Production Planning Lead for an SAP 4.6 implementation focused on Supply Chain processes at Barr Pharmaceuticals, dramatically improving system efficiencies/batch management process.* Maintained professional excellence as Materials Management Lead for Johnson & Johnson’s SAP 4.6 implementation focused on Supply Chain processes inclusive of APO and WM; reduced planned downtime for cutover by 50% while solving complex costing issues in converting legacy data with 99.99% accuracy.* Procurement Team Lead for FlightSafety International/Boeing’s multi-site implementation of SAP R/3 4.0 Purchasing, SD, and FI/CO modules; delivered all aspects of Procurement scope ahead of schedule, and provided innovative solution for master data utilizing Bills of Materials which improved reporting and scheduling capabilities.* Guided multi-site/phase implementation of SAP R/3 3.1 MM, PP, SD, FI/CO, and Manugistics as Inventory Management and Production Team Lead for Bestfoods/Unilever, leading to minimized development costs, improved FDA compliance and reporting capabilities, and 20% reduced costs for managing subcontractor processes.SAP implementationsNovartisBarr PharmaceuticalsJohnson & JohnsonFlightsafety InternationalBestfoods (now a division of Unilever)

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Master Of Business Administration - Mba, Business Administration And Management, General

Education record