• Champion process and procedure changes through Lean activities to effect improvements in Data Integrity, Business Process throughput and error proofing.• Perform engineering evaluations including time studies and Value Stream Mapping to firmly define and document optimal processes.• Work closely with the Product Management, R&D and Manufacturing Engineering teams to help facilitate the smooth transition of new processes/products/machinery into the production factory.• Satisfactorily answer quality complaints that effect the production factory and update processes/products/machinery as needed.• Maintain system data as it pertains to Governmental compliance. (RoHS, REACH, UL, ISO)• Collaborate with Product Management and Field Service Technicians (FST’s) to assure design improvements and customer related changes or special requirements are integrated throughout the product documentation.• Maintain ERP system data accuracy including but not limited to: routers, Bills of material, item master data, to enable flawless execution of production

• Represented order engineering as member of Agile new product introduction teams. Enabled and validated quote, configuration and order tools for 10 to 15 new hardware and software products annually. Also provided sustaining support for 100+ hardware and software products throughout their full lifecycle.• Created engineering guides and software tools logic to support quote and order tool development. Validated quote/order software tools and processes to enable sales orders driving $600+ million in annual revenue.• Managed the on-time review, approval, scheduling and implementation of 600+ ECOs per year.Reviewed, approved, and updated, as appropriate, Hardware and Software design documents; Stock Lists SL, Assembly Drawings AD, Interconnect Schematics IS, Wiring Documents WD, Hardware Modular Structures MS, Software Product Structures PS, and Cable Connectivity drawings CA.• Managed Work-On-Hand Schedule for Rules and Tools team of 10 engineers.• Served as documentation manager, SharePoint administrator, and ISO 9000/9001 prime for engineering organization. Managed 2500+ Engineering, configuration, and quote guides as wells 150+ ISO processes and work instructions for sales support and engineering team of 100 employees.• Managed all customer facing pricing, 13000+ HW, SW and Service codes, for a Fortune 500 business including list price, channel reseller, and customer price lists. Suggested pricing to product managers per established sales standards. • Performed price margin analysis and repriced products to maintain profit margins. ($1.0M in IRM impact 2017).• Mentored and coordinated training for junior engineers.

• Managed Customer Engineering NPI readiness for assigned products. Performed validation of engineering rules and tools to ensure new product and product changes were ready for deployment• Created and maintained procedures, note files, cable files, and check sheets to support ordering, configuring and installation of Nortel products• Provided on-call technical via OEM hotline for sales, engineering and installation• Interfaced with external vendors to gather OEM product information to enable coding and product integration.• Created OEM Engineering and Installation Manuals, OEM cable drawings and ES/MDF connection schematics.• Created websites for OEM Equipment and NPI containing engineering manuals, cable drawings, and datasheets.

- Supported NPI for Customer Engineering (fiber access and transport).- Created configuration and order guides, master specs, check sheets, and Customer Information Questionnaires (CIQs). Initiated the build to order process for remote fiber optic access cabinets.- Performed Customer Site Surveys to gather CIQ job requirements.- Preformed customer order entry and wrote Engineer, Furnish and Install (EFI) job specifications (factory configuration and field installation instructions) (VF fiber access, OC-12, OC-48, OC-96).- Created BTO (Build to Order) process for Fiber Access and Transport cabinets that reduced the manufacturing lead time for popular customer configurations by 75% from 8 weeks to 2. - Researched, coded, and engineered customer requested OEM.

Manufacturing support of Cable, Shelf, and Frame Assembly, Systems Test, and Final Inspection.Highlights:• Provided technical and process support of cable, shelf, and frame assembly. Also supported incoming inspection, systems test, and final inspection• Created and maintained Manufacturing Shop Aids• Managed “cut in” of design Engineering Changes “EC’s”, initiation of design Change Requests “CRs”, Process Deviations “PDA’s”, and Temporary Manufacturing Instructions “TMIs”• Redesigned manufacturing layout to optimize workflow reducing WIP and increasing productivity• Designed and Implemented Just In Time “JIT” Stocking system• Assisted with the offload of cable assembly to external manufacturer• Initiated several design improvements via Engineering Changes “EC’s” with the support of Nortel Design• ISO prime and back up to Manufacturing Supervisors