Charles Young Email & Phone Number

Twenty-five years in line management and business projects raising the level of employee performance and corporate results. Engaged in over 100 short-term and long-term assignments in a dozen different industries. In situations with multiple challenges and many possibilities, take-action approach focuses on:- how the business makes money (or is losing money)- which pain points need immediate relief- which roles and relationships drive success- what changes will make the biggest difference- how to configure solutions to be sustainableKey StrengthsLEADING: encouraging, creating belief, influencing, improving relationshipsLEVERAGING: working with people as they are, not as we wish they were, to make the best of their strengths and preferences; synchronizing the work of departments and information systems to increase efficiency; aligning individual work and relationships to improve productivityLIGHTENING: identifying gaps in policies and waste in procedures; optimizing business and IT processes to save time and money; communicating to improve employee engagement, customer service, and client satisfaction.Specialties: COMMUNICATIONS: employee engagement, corporate/management presentations, writing and information design, group meetings, change managementPROCESS OPTIMIZATION: getting input and buy-in, mapping the present, designing the future, integrating IT tools, implementing and fine-tuningPERFORMANCE IMPROVEMENT: identifying gaps in management direction, employee motivation, available resources, and individual know-how; developing solutions and implementing for quick ramp-up

Listed skills include Problem Solving, Solution Design, Process Optimization, Root Cause Analysis, and 24 others.

• 

  Dartmouth College

  Ba