Charles Zanto Email and Phone Number
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Operations Director with 20+ years of experience in general management, new location launches, sales growth strategy, team leadership, and developing training programs for multi-million-dollar brands. Highlighted Achievements:• Extensive operations experience managing teams of 125+, and budgets of $4M+. • Opened 4 locations; responsible for recruiting, hiring, and training teams of up to 200+ members. • Promoted 4 Associate Managers to General Manager, 3 Kitchen Managers to Chef, and 8+ hourly employees into management.Highly skilled in:• Marketing & Brand Awareness• Customer Experience• Quality Assurance• Train the Trainer• Facilitator / SpeakerContact: CharlesZanto12@gmail.com
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Professional RealtorThe Real Estate CompanyBerea, Ky, Us
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Professional RealtorThe Real Estate Company Mar 2024 - PresentRichmond, Ky -
General ManagerCru Food & Wine Bar Apr 2023 - Apr 2024Lexington, Ky -
Director Of Food And BeverageBoone Tavern Hotel Oct 2022 - Mar 2023Berea, KyLead entire operation of a full-service casual restaurant generating over $3.3 million annually.
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Director Of OperationsFood Enterprises Inc. / Ice Development Llc Nov 2019 - Jan 2022London, Ky• Oversee strategic planning, sales growth, staffing, training, quality control, and all aspects of operations for 3 restaurants with 140 employees and combined annual revenue of $6.2M+• Recruited, hired, trained, and manage a team of 75 (General, Service, Bar, and Kitchen Managers)• Recognized with national awards for highest sales increase over prior year with 14%+ growth and lowest complaint ratio of organization across the entire U.S. (Steak-n-Shake) • Develop marketing strategy with brand promotions, social media content, and menu presentation• Created leadership development program and facilitated training in food safety and customer service• Redesigned dining room layout and processes to ensure compliance with COVID-19 guidelines • Initiated ordering system to successfully reduce on-hand inventory, resulting in annual cost savings
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General ManagerFood Enterprises Inc. / Ice Development Llc Feb 2018 - Nov 2019
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General ManagerGolden Corral Corporation Aug 2017 - Feb 2018Richmond, Ky• Oversaw P&L, sales strategy, training, team management, and daily operations for restaurant with 75+ employees and annual revenue of $2.8M+• Facilitated standardized operations and processes training within regional training program -
Service ManagerO'Charley'S Mar 2015 - Jun 2017Lexington, Kentucky Area• Led team of 55 staff and managed operations for restaurant with annual revenue of $3.2M+• Implemented new employee recognition program, which resulted in increased weekly sales• Tracked bar inventory, forecasted needs, and managed ordering to ensure supply -
General ManagerHooters Of America Jun 2014 - Feb 2015Richmond, Kentucky• Executed all operating priorities and directed activities of all sales- and cost-related functions• Facilitated hiring and training of new employees; guided development of existing team members• Handled all guest, employee, and supplier concerns• Conducted financial analysis of store's results -
Assistant Store Manager, Sales And SupportBest Buy Oct 2013 - Apr 2014Lexington, Kentucky Area• Ensure Supervisors understood and executed business group strategy• Developed Supervisors' knowledge and expertise through virtual and hands-on teaching and development programs• Analyzed business results to identify wins and opportunities and creates plans to address gaps • Conducted business group assessments, and incorporate findings into gap management plans -
Assistant Store ManagerLogan'S Roadhouse May 2013 - Aug 2013Central Kentucky Market• Managed daily execution of operational priorities• Ensured quality and safety of product through daily inspection of systems & processes• Resolved periodic customer and employee concerns• Handled volume-driven staffing needs during shifts -
General ManagerCracker Barrel Nov 1997 - May 2013Multiple Locations In Central KentuckyResponsibilities• Led operation of entire unit with annual revenues of $3.7M to $5.1M• Hired, trained, and developed staff from 90 to 125, with 4 to 6 direct reports• Managed controllable cost budgets of $2.4M to $3.1M • Opened 2 new units (Somerset – 1999, London – 2004)• Operated a Manager Training Unit • Assisted in developing merchandising strategy in retail store Key Accomplishments• General Manager of the Year - 2001 & 2012 • District “Flow-through” Award - 2004 & 2012 • Fewest Guest Complaints Award (Region – twice, District – twice) 2001-2003, 2012 • Lowest Employee Turnover (District) 2003 • Clean Sweep Award (District) 2001-2003 -
Assistant General ManagerApplebee'S Neighborhood Grill + Bar Nov 1995 - Nov 1997Cincinnati, Ohio Area• Managed entire operation in the absence of the General Manager• Created staffing plans and schedules for all departments• Supervised all phases of product handling (ordering, receiving, storage, production, and waste)• Assisted with Human Resource activities (interviews, hiring, onboarding, training, coaching, and compliance)• Involved with administration of Manager-in-Training duties (teaching, evaluations)
Charles Zanto Skills
Charles Zanto Education Details
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Business Administration And Management, General
Frequently Asked Questions about Charles Zanto
What company does Charles Zanto work for?
Charles Zanto works for The Real Estate Company
What is Charles Zanto's role at the current company?
Charles Zanto's current role is Professional Realtor.
What is Charles Zanto's email address?
Charles Zanto's email address is cz****@****ner.com
What is Charles Zanto's direct phone number?
Charles Zanto's direct phone number is +185986*****
What schools did Charles Zanto attend?
Charles Zanto attended University Of Phoenix.
What skills is Charles Zanto known for?
Charles Zanto has skills like Customer Satisfaction, Training, Hiring, Management, Profit, Leadership, Restaurant Management, P&l, Retail, Restaurants, Hospitality, Catering.
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