Techinal Support Engineer
Chennai, Tamil Nadu, India
*Providing technical assistance via phone, email, chat, or in-person to troubleshoot issues related to Seagate and Net Gear Project.*Identifying and diagnosing technical problems (Seagate hard, NAS, Modems and Routers), and implementing solutions to resolve issues effectively and efficiently. Escalating complex technical issues when necessary.*Documenting customer interactions, technical solutions, and troubleshooting steps taken to maintain accurate records and ensure effective knowledge sharing within the team.*Building and maintaining positive relationships with customers by providing excellent technical support and personalized assistance to meet their needs and exceed their expectations.