Charley Crompton Email & Phone Number

Manchester Area, United Kingdom

Currently working on a temporary 3 month contract ending end of June 2024.I am working independently to manage all the Customer enquiries and bookings. Working efficiently to record customer data in the CRM and manage the calendar for the company/customers.Handing customer feedback such as reviews, emails and FAQ – Selling the services of the company and upselling the products is part of my daily tasks – I have successfully overachieved my targets.

Manchester Area, United Kingdom

I really enjoyed working in the back-office team for Morrisons. Exceeding the targets set and responding within a timely manner to customer enquiries. I completed successful training and established good relationships with my team mates to help to performed as a team to meet service levels. Which is an important part of working in a fully remote team. The Contract end as the client took the work to South Africa

Southend-On-Sea, England, United Kingdom

Successfully completing a fixed term contract on an outbound campaign with DBS though outsourcer Ventrica. I was working remotely to attend all set KPI’s and targets to update DBS records. This was a telephony campaign and only used one channel although my experience ranges across all digital channels.

Manchester Area, United Kingdom

Managing a broad range of customer queries and requests across our various channels: providing a professional and helpful service and effective customer communication. • Helping customers define their needs and answering queries appropriately during the quote journey, using the opportunity to "sell through service." • Using your active listening skills to understand and support customers so that their needs are understood - and service standards are maintained. • Reviewing complex (and often unique!) requests and referrals from customers and providing clear, informed and correct product information. • Interpreting and advising customers on policy cover within a wide range of options, so that correct advice and information is provided. • Creating and reviewing policy documentation with a high level of accuracy. Delivering any administration on new policies, mid-term adjustments, renewals, and cancellations. • Handling complaints constructively (and in line with company and FCA guidelines)

London Area, United Kingdom

My most recent role was working remotely on Livechat for one of the UK's leading Gym suppliers to the UK Home gym Market The key focus was to help customers on their first touch point with the company through Livechat. During covid it was extremely important to be empathetic to customers and understand their needs as so many people relied on being able to train and exercise at home Key Responsibilities: • Helping Customer through Livechat, enabling a first call resolution. • Answering FQA's looking up key information to find out where a customer's order was in the sales process. Making sure the customer was happy and all key information was provided • Making sure that the customer was answered quickly and efficiently. Demonstrating clear communication skills. • Interact professionally with potential customers via Livechat, with excellent written and verbal communication • Learning product knowledge to both help the customer and be able to match new equipment to help them with their home training needs. • Building and maintaining expert knowledge to conduct the role • Building and maintaining good general knowledge of the full customer journey • Building and maintaining accurate client records

Alderley Park

ME Mortgage Group Customer Account Executive (Mortgage Claims) • Guiding clients’ through initial steps in their journey to compensation for miss-sold mortgages. • Making outbound calls to existing clients • Taking inbound calls from existing and new clients • Compiling with Data Protection and Confidentiality guidelines and other company policy and procedures • Building and maintaining expert knowledge to conduct the role • Building and maintaining good general knowledge of the full customer journey • Building and maintaining accurate client records • Complying with company, legal and regulatory standards of conduct • Sharing knowledge and best practice with team and group members and provide support as necessary • Carrying out any other duties within capabilities as required by the needs of the business