Charley Holmes Email & Phone Number

Romford, GB

Shelton, Connecticut, United States

• Assist clients with online bookings for complex domestic and international travel arrangements and other related reservations
• Develop collaborative professional relationships with various accommodation and excursion vendors through clear and effective communication
• Provide excellent customer service by going above and beyond for clients to develop brand loyalty

• Managed the project timeline for multiple underwriters and provided ongoing communication to ensure accelerated deadlines were met
• Acted as the intermediary between various levels of brokers and underwriters to provide swift solutions for complex problems
• Performed daily administrative tasks such as logging all quote requests and queries from numerous brokers and fact checks on if companies were licensed and providing accurate information

London, United Kingdom

• Supervised a team of four broker support staff, and displayed excellent multi-tasking abilities while also operating in a client-facing role
• Provided professional and ongoing communication with multiple domestic clients to close group life insurance policy deals for their entire companies
• Operated on strict and tight deadlines to ensure the best customer service and to build long-standing relationships with the clients
• Completed daily administrative tasks around the complex excel data input of confidential client information, and ensure proper security measures were taken