Charley Johnson Email & Phone Number

California, United States

Fredericksburg, Virginia, Us

Petaluma, California, Us

Reported directly to CEO, led companywide sales and operations of all products and services representing $220M in sales. Delivered industry leading customer satisfaction results through empowered and diverse leadership teams. • Grew revenues and contribution $15M and $25M respectively, while increasing contribution margin from 30% to 33%.• Maintained operational labor rate 3 straight years while increasing customer satisfaction and reducing operational turnover.• Created and launched a remote customer care center in 2020 with +95% customer satisfaction.

Petaluma, California, Us

Reported directly to CEO, led company’s Business to Business (B2B) function. Developed, led, and executed new operational improvements delivering stronger profit and higher customer engagement.• Architecture of new organizational structure and sales strategy, improving Business to Business (B2B) from 30% to 35% of the company’s total volume.• Established new B2B company records, 3 straight years.• Streamlined operational processes and improved profitability by 400 basis points.

Richfield, Minnesota, Us

Reported directly to Vice President, led and united diverse organization comprised of 3 operating territories, across the United States. Promoted out of Change Senior Manager to help grow the company’s Pacific Sales Kitchen and Home divisions at the national level. • Grew the Pacific Sales business from 50 to 300+ locations, with 27 District Managers in over 4 years.• Increased the division’s total annual revenue from $300M to $500M.• Exceeded expectations for revenue, operating profit, and market share as National Director.

Richfield, Minnesota, Us

Transitioned to the Pacific Sales Kitchen and Home division, with full accountability for sales, profitability, market share, store standards, customer engagement, training, talent development, community relations, Best Buy partnerships.• Partnered with peers on the development and implementation of industry-leading operating standards.• Created a selling culture and drove the district’s total annual revenue to more than $100M.• Maximized productivity and profitability in each location, improved efficiency across the district by 18%.

Richfield, Minnesota, Us

Partnered with senior leadership to design and implement a change management operating model to enhance the customer and employee experience in all 1100 stores company-wide.• Developed a strategy to accelerate large-scale organizational, structural, and behavioral change.• Spearheaded all three phases of change execution: preparation, management, reinforcement.• Created a validation mechanism for company leaders to accelerate successfully through change.• Developed and facilitated numerous training workshops to educate leaders on the new operating model.

Richfield, Minnesota, Us

Provided key contributions that enabled this diverse and complex market to grow 25% in 18 months. Supported stores in multiple areas, including operational excellence, process improvement, efficiency, productivity, systems, reporting, training, business development.• Developed a customer-centric operating model and several new processes, programs, systems, and tools.• Identified learning and development opportunities, trained managers and associates in all operational areas.• Developed models for payroll/labor allocation, expense control, and profit capture.• Created SOPs and trained stores on customer traffic flow processing and POS implementation/operation

Richfield, Minnesota, Us

Managed a high-profile, high-volume, big-box store in the San Francisco Bay area with 100+ managers and associates. Fully accountable for every aspect of the business.