Hospitality and Tourism is my passion! I have always wanted to help people and what better way than helping people with their travel needs. » SkillsCompleted skills in Retail, Hospitality & Tourism fundamentals:• Microsoft Office: Word, Excel and PowerPoint.▪ Certified as Microsoft Office Specialist in Word• Customer service essentials: providing quality service to customers, using strategies to ensure successful customer experiences and customer focus, and applying the strategies and skills necessary to achieve guest /customer satisfaction. • Trained in: performing operations associated with sales in a variety of settings, practicing effective marketing, sales and business promotion techniques, acting in professional and ethical business manners and practicing industry defined work ethics, understanding of retailing management, using retail industry fundamentals, applying fundamentals of hospitality & tourism management procedures, utilizing techniques of Gold Service Level –Guest Service Tourism Professional.